Concierge (IL) at The Barclay at Sarasota

Chesapeake, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Customer Service, Telephone Etiquette, Administrative Support, Tour Guiding, Marketing Assistance, Filing, Interpersonal Skills, Organizational Skills, Time Management, Oral Communication, Written Communication, Attention to Detail, Multi-tasking, Microsoft Word, Microsoft Excel

Industry

Hospitals and Health Care

Description

Description QSL Management is a fast-growing senior living company with ample opportunities for advancement. Our mission is to provide seniors with luxurious and comfortable resort-style homes while promoting wellness, security, longevity, family, joy, and self-worth. We believe in fostering an environment in which our team members can grow and thrive, and we are looking for leaders who exemplify our core values of Excellence, Compassion, Respect, Leadership, Integrity, Safety, & Joy. We are looking for team members who want to serve others. We offer a competitive wage and an excellent benefits package. Plus, we have a great work environment where you can make a difference in the lives of older adults. If this sounds like the opportunity that you have been looking for, please apply. We are currently looking for a Concierge for (insert community name) Primary Responsibilities of the Front Desk Concierge: Stands, greets and assists residents, family members, guests, vendors and prospects as they enter. Ensures hospitality station is ready with coffee, cold drinks. Offers a high level of hospitality to all guests and employees. Answers telephone, including transferring, taking messages, utilizing on-hold function and paging. Insures each phone and in-person inquiry is directed to the right person and not to voicemail. Adheres to the community phone etiquette policy. Assists with hospitality services as needed and/or directed by General Manager or Manager-On-Duty. Assists residents and family members during the admission process. Provides tours to prospects and assists with marketing efforts as directed by the Executive Director. Delivers and distributes mail to residents and department directors. Assists in the dining room and during special events as requested by the Executive Director. Assists with activities as directed by the Executive Director. Maintains company dress code, wears identification badge and promotes a positive and professional image. Supports the General Manager by assisting with general administrative functions, such as filing. Performs all other duties which support the programs and services of the Community. Adheres and supports the policies and procedures of QSL Management. Ensures Lobby is clean, appealing and in good order. Reports maintenance issues to the General Manager. Requirements Requirements Education/Experience Must have a caring heart, willing to serve others High School Diploma/GED Two years general office experience, including reception experience. Experience working with the older adult population (preferred) Professional and polished with proper grammar skills and pleasant voice tone. Excellent interpersonal, organizational, time management and oral/written skills Ability to work in team environment. Must be attentive to details, able to multi-task, and work with multiple interruptions. Basic knowledge with Microsoft Word (preferred). Basic knowledge with Microsoft Excel (preferred). Ability to work flexible schedules in 24-hour operation including weekends and holidays as requested.

Responsibilities

The Concierge is responsible for providing high-level hospitality by greeting and assisting residents, family, guests, and vendors, managing phone inquiries, and ensuring the hospitality station is prepared. This role also involves assisting with resident admissions, providing tours to prospects, distributing mail, and supporting dining and activities as requested.