Concierge at Kempinski Hotels

Basta Tahta, Beirut Governorate, Lebanon -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Skills, Luxury Hotel Experiences, Good Communication Skills, General Knowledge of Tourist and Business Related Information, Knowledge of Hotel Products and Services, Computer Literacy, Advanced Knowledge in Microsoft Office, Good Knowledge of Opera, Oral and Listening Skills, Good Writing Skills, Friendly and Caring Attitude

Industry

Hospitality

Description

Concierge Department: Rooms Division, Front Office & Guest Services Employment Type: Permanent - Full Time Location: Lebanon - Beirut Description The incumbent in this position is responsible for handling guest requests in a friendly and caring manner and to handle message, mail and parcel addressed to our guests and staff according to the hotel procedures and our service standards in order to ensure guest satisfaction. Key Responsibilities Answer guest questions and handle guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight, etc. If needed, refer requests to relevant staff to ensure customer satisfaction. Keep updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guests’ interest in order to be able to answer guest requests and questions. Keep records, deliver and distribute all incoming and outgoing mails, faxes, messages and parcel addressed to current or future guests and hotel staff according to hotel procedures. Upon requests, store guest luggage into the luggage storage room. Handle all luggage with care. Sell stamps for postcards and letters. Maintain cleanliness and tidiness of desk area and replenish counters with brochures, magazines, city maps for guest availability. During Business Center’s closing time, send fax for guests. Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Skills, Knowledge and Expertise Education: Hospitality Management or related field Experience: 01 to 02 years experience as a Receptionist, Guest Relation Officer or Bell Boy in an international 5 star hotel preferable. Competencies: Include the skills the candidate must have to fill this position: Supervisory skills Luxury Hotel Experiences Good Communication skills General knowledge of tourist and business related information Knowledge of hotel products and services Technical Competencies: Computer literacy adapted to the field of training: Advanced knowledge in Microsoft Office (Word, Excel and PowerPoint) Good knowledge of Opera Languages: Local language – excellent oral and written skills (as applicable) English – excellent oral and written skills Additional language - beneficial To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: People Oriented Passionate for European luxury Entrepreneurial Straightforward Flexibility in the scheduling Initiative Customer service orientation Teamwork / Cooperation Oral and listening skills Good writing skills Friendly and caring attitude

Responsibilities

The Concierge is responsible for handling guest requests in a friendly manner and managing messages, mail, and parcels for guests and staff. They ensure guest satisfaction by providing information, making reservations, and maintaining records of communications.