Concierge at Life Enriching Communities

Westlake, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Safety and security procedures, Incident reporting, Administrative duties, Microsoft Office, CPR, First aid, Wellness checks, Phone etiquette, Visitor management

Industry

Hospitals and Health Care

Description

Concierge Role Information Location: Concord Reserve | 2116 Dover Center Road, Westlake, Ohio 44145 Schedule: PRN (as needed) 7:00am-3:00pm weekends Who We Are Life Enriching Communities is a not-for-profit organization that provides exceptional everyday experiences for associates and residents in our vibrant senior living communities. Our values of respect, innovation, spirituality, and excellence guide everything we do, fostering a sense of extended family and teamwork within our community. Our residents are exceptional and kind, and our dedicated associates deliver a high level of service with grace and compassion. Join us in making a meaningful difference in the lives of seniors and their families. What You’ll Love About Working Here At Life Enriching Communities, we believe exceptional care begins with an exceptional team. Alongside our warm and welcoming environment, we offer a package of: * Health, Dental, Vision, Life, and Disability benefits * Generous Paid Time Off (PTO) * Retirement Fund with Company Match * On-Site Gym * Advancement opportunities * Beautiful, state-of-the-art facilities * A supportive team culture * Work that truly makes a difference * Excellent patient care ratios that support quality time with residents You, our Ideal Candidate You are a caring and dependable team player who takes pride in supporting others. You perform routine and specialized duties which ensure that the area is safe and operating in a secure manner. On occasion, this role will be called upon to provide assistance in Life Enrichment resident activities. This is a highly visible position, and a key role in ensuring resident satisfaction. Responsibilities * Communicate safety and security procedures throughout the campus; Investigate safety and security incidents which occur on campus property. Report all accidents or incidents residents or staff personnel to Department Head. Monitor fire and medical alarms. * Handle all general administrative duties for Independent Living area. * Conduct resident surveys, organize responses and make recommendations for improvements. * Staff and demonstrate full knowledge of basic operation of the Concierge desk; answer and direct all incoming phone calls and visitors. * Perform Wellness Check rounds of all occupied apartments. * Other duties as assigned. Requirements * High School Diploma or equivalent required. * Demonstrated customer service orientation * Microsoft Office proficiency * CPR/ First Aid Life Enriching Communities is an equal opportunity employer committed to workplace diversity and compliance with the applicable provisions of the Americans with Disabilities Act. We are a drug-free and tobacco-free workplace.

Responsibilities

The concierge is responsible for managing the front desk, handling administrative tasks, and ensuring the safety and security of the campus. They also conduct wellness checks and assist with resident activities to ensure high levels of resident satisfaction.