Concierge at Madeline Hotel and Residences Auberge Resorts Collection

Mountain Village, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

23.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Interpersonal Skills, Organizational Skills, Multitasking, Knowledge of Local Attractions, Reservation Management Software, Microsoft Office, Flexibility, Problem Solving

Industry

Hospitality

Description

Company Description Madeline Hotel & Residences, Auberge Collection is proud to be the only Forbes Travel Guide five-star resort in the historic community of Telluride, Colorado. Named one of the Top 10 in the U.S. by Travel + Leisure, this luxurious property blends Auberge’s distinctive flair for authentic and elevated experiences with the local flavor of the destination. Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline has become the region's premier year-round basecamp for alpine adventure. Our talented team is world-class with a strong commitment to service standards and a passion for creating unique and authentic experiences. Employment at The Madeline encompasses both professional enrichment and competitive benefits, including: team member rates, team member discounts, ski and wellness reimbursement and tuition reimbursement. The targeted compensation range for this full time year round, non-exempt position is $23/hr + Commissions. The position offers a competitive compensation package presented by Auberge Resorts Collection. Job Description The Concierge provides a superior level of service to all guests and visitors of the Hotel through responding to questions, sharing information about the Hotel and the local area, assisting with special requests, and making reservations for services or attractions. Greet guests warmly and assist them with inquiries and requests. Make dining, entertainment, and activity reservations as per guests' preferences. Provide recommendations and information about local attractions, events, and activities. Handle guest inquiries, complaints, and special requests promptly and courteously. Maintain a comprehensive knowledge of hotel facilities, services, and amenities. Coordinate with other hotel departments to fulfill guest needs efficiently. Uphold the highest standards of customer service and professionalism at all times. Stay informed about various local destinations, including cultural, historical, and recreational aspects, to design well-informed and captivating itineraries. Qualifications Previous experience in a customer service role, preferably in a hotel or hospitality environment Excellent communication and interpersonal skills Knowledge of local attractions, restaurants, and transportation options Strong organizational skills and the ability to multitask Proficiency in Microsoft Office and reservation management software Flexible schedule, including evenings, weekends, and holidays Benefits Package The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Madeline Hotel and Residence is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel and Residence Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Madeline Hotel and Residence complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Type: Non-Management

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Responsibilities

The Concierge provides superior service to guests by responding to inquiries, assisting with special requests, and making reservations. They maintain knowledge of hotel facilities and local attractions to enhance guest experiences.