Concierge Manager at Barkan Management Company

Medford, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Management Software, Concierge Services, Scheduling, Invoice Approval, Vendor Management, Key Control, Security Monitoring, Resident Relations, Problem Solving, Log Maintenance, Service Requests, Professionalism, Teamwork, Integrity

Industry

Real Estate

Description

Come join our growing team! If you are looking for a rewarding role with opportunities for growth at a company that values integrity, innovation, and teamwork, look no further! Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington D.C. Founded in 1964, we have over 50 years of experience in real estate, specializing in community association and multi-family management, encompassing market rate and affordable housing. Our team of over 800 talented professionals shares a commitment to delivering unparalleled service, maintaining the highest quality standards, and exceeding client expectations.  Join us as we continue to redefine the standards of excellence in property management! Who we need: We are looking for a motivated, experienced, hands-on Concierge Manager. This is a full-time, non-exempt position, reporting to the Corporate Account Executive. The role is based in Brighton, Massachusetts. The Concierge Manager is responsible for providing excellent customer service to the residents of the Cadence on Leo Condominium and supporting the Account Executive. This position will work on site for approximately 40 hours per week. What you’ll do: * Provides concierge services M-F from 8am-4pm, manning the front desk and management office. * Schedules moves. * Obtains bids and proposals. * Orders administrative and maintenance supplies. * Approves and codes invoices for payment on a daily basis. * Welcomes residents and guests to the property, announces all guests to units. * Receives resident requests. Ensures requests are met in a timely manner. * Makes certain that services are provided in a friendly, courteous, professional manner. * Oversee vendors, cleaners and individuals doing work on site. * Accepts deliveries, mail and dry cleaning in accordance with approved policy and maintain logs associated with each task. * Maintains strict adherence to key control policy and logs all key requests. * Maintains key control and inventories regularly. * Records service requests, resident directives and miscellaneous notes in daily concierge log for staff reference. * Enforces Cadence on Leo Rules and Regulations. * Monitors all security and life safety systems and reports problems to /Account Executive. * Perform duties as requested by the Account Supervisor. * Fields after hours calls and dispatches as needed. * Screen phone calls and report to Account Executive as needed. What we’re looking for: * 2-3 years of customer service experience and/or property management * Excellent communication skills – written and oral * Knowledge of fine service * Knowledge of management software a plus What we can do for you! Barkan offers a competitive compensation and benefits package to full-time employees that includes: * Medical/Dental/Vision * Flexible Spending Accounts * Life Insurance * Short and Long-Term Disability * Paid Time Off * 401(k) Match * Group Legal/Critical Illness/Hospitalization/Accident/Pet Insurance * Employee Assistance Program The Barkan Companies is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Responsibilities

The Concierge Manager is responsible for providing excellent customer service to residents and supporting the Account Executive. Key tasks include managing the front desk, scheduling moves, overseeing vendors, and ensuring resident requests are met promptly.