WE ARE LOOKING TO WELCOME A HIGHLY MOTIVATED, CREATIVE AND ENTHUSIASTIC CONCIERGE MANAGER TO LEAD A TEAM OF 2 IN OUR PRESTIGIOUS CLIENT IN LONDON.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional and bubbly team focused on delivering outstanding service and memorable experiences.
Our client is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations.
Type of contract: Full-time, Permanent
Hours: 40 hours (Monday-Friday; shift rota basis 8 AM – 6 PM)

ABOUT US

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

• Greet and check in guests, ensuring a warm and professional welcome.
• Coordinate and manage meeting room bookings to support smooth operations.
• Oversee the distribution and management of building access fobs.
• Arrange travel and accommodation for guests, maintaining cost-effectiveness and convenience.
• Lead and manage the team, fostering a collaborative and high-performing work environment.
• Inspire your team – run personal and professional development reviews, training, rota management, lead on SOPs, and encourage innovative ideas to elevate the guest experience.