As W Insider (Concierge), you will play a key role in connecting, differentiating and elevating the guest experience with extraordinary experiences. As a W Insider you will create an Insider Culture at the hotel - with guests, the team and the community

As W Insider (Concierge), key aspects of your role will include:

• Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight, and build trust.
• Address guests’ service needs in a professional, positive, and timely manner.
• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Stay up to date on the local area so that you are prepared to provide specific recommendations for guests.
• Communicate recommendations in a way that builds excitement and interest among guests and associates.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• …to name a few!

Our ideal W Insider (Concierge) is someone who has:

• Thrives in an environment where making the guests stay personalized and memorable
• Has organizational skills and can multitask under pressure
• Is an expert in the surrounding area and enjoys trying the newest hot spots
• Has an eye for detail and a passion for all things happening in and around Edinburgh

In return for your hard work, we give you:

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops