ADDITIONAL INFORMATION

Job Number25019327
Job CategoryRooms & Guest Services Operations
LocationW Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AX
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

As Concierge, you will play a key role in being the positive interaction that a guest has at the hotel. This includes having an in-depth knowledge of the hotel and city to showcase all it has to offer.
Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is detail-oriented, a people-person and passionate!

As Concierge, key aspects of your role will include:

• Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight, and build trust.
• Address guests’ service needs in a professional, positive, and timely manner.
• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Stay up to date on the local area so that you are prepared to provide specific recommendations for guests.
• Communicate recommendations in a way that builds excitement and interest among guests and associates.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• …to name a few!

Our ideal Concierge is someone who has:

• Thrives in an environment where making the guests stay personalized and memorable
• Has organizational skills and can multitask under pressure
• Is an expert in the surrounding area and enjoys trying the newest hot spots
• Has an eye for detail and a passion for all things happening in and around Edinburgh

In return for your hard work, we give you:

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops