Additional Information£12.21 per hour
Job Number25049946
Job CategoryRooms & Guest Services Operations
LocationGlasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom, G3 8RR
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.
Our Concierge sets the tone for every guest’s stay with a warm welcome, and you’ll be ready to answer to any questions and happy to offer information about the hotel services, facilities, and local area.

WHO WE ARE LOOKING FOR.

We are looking for an enthusiastic, motivated individual who we anticipate will have worked in a similar role within the hospitality or travel and tourism industry. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional attention to detail, interpersonal and communication skills. You will need to be extremely efficient and professionally skilled in:

• Strong organization and multi-tasking skills
• A keen eye for detail
• Strong problem-solving and decision-making skills
• Confidence interacting with guests
• Good communication skills – both written and verbal English
• The ability to work independently
• Previous experience working in a similar environment
• A positive mindset
• A genuine passion for working in hospitality
• Previous experience in a similar hospitality setting preferred.

WHAT YOU’LL DO.

• Absorb information from colleagues and various external resources pertinent to the role of Concierge. Keep up to date with events in the surrounding area.
• To be empowered to deal with guests’ issues and problems, using the LEARN model, and seeking advice when unsure what to do.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Anticipate guests’ service needs by asking questions to better understand their requirements and watching/listening to guest preferences. Always act on these whenever possible.
• Be a mentor to new hires, support and encourage their learning.
• Maintain all logbooks.
• Be knowledgeable about the hotels dining option and be active in supporting them.
• Always ensure the immaculate appearance of lobby and Concierge Desk.
• Respond positively and provide timely and accurate information to guests upon request, which may include, but not limited to: Handling of guest messages, handling of guest mail and packages, information on local activities, storage of luggage, handling of guest laundry, arranging transportation, obtaining theatre tickets and other forms of entertainment, arranging sightseeing trips

We are looking for an enthusiastic, motivated individual who we anticipate will have worked in a similar role within the hospitality or travel and tourism industry. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional attention to detail, interpersonal and communication skills. You will need to be extremely efficient and professionally skilled in:

• Strong organization and multi-tasking skills
• A keen eye for detail
• Strong problem-solving and decision-making skills
• Confidence interacting with guests
• Good communication skills – both written and verbal English
• The ability to work independently
• Previous experience working in a similar environment
• A positive mindset
• A genuine passion for working in hospitality
• Previous experience in a similar hospitality setting preferred