ADDITIONAL INFORMATION

Job Number25138718
Job CategoryRooms & Guest Services Operations
LocationThe Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

At Marriott, we believe every guest interaction is an opportunity to create a lasting impression. As a Concierge, you will be the go-to person for personalized service, ensuring guests feel valued and cared for throughout their stay. From arranging special services to sharing insider knowledge of the local area, you will help transform a stay into an experience worth remembering.

POSITION SUMMARY:

• Respond to guest requests for special arrangements such as transportation, dining reservations, or dry cleaning
• Handle unique guest needs and follow up to ensure complete satisfaction
• Provide information about property amenities, local attractions, special events, and activities in the surrounding area
• Answer, record, and process all guest calls, messages, requests, questions, and concerns
• Coordinate with other departments, such as Housekeeping or Bell Services, to resolve guest requests quickly and effectively
• Monitor the club lounge, ensuring seating availability, guest comfort, safety, and service quality
• Maintain accurate shift logs and documentation for smooth handovers between shifts
• Deliver warm, genuine guest service that reflects Marriott’s brand standards and commitment to excellence

Please refer the Job description for details