• The Emory
• Concierge
• Fixed term
  A fantastic opportunity has arisen for a passionate Concierge to join our award-winning team at The Emory.
  The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers, The Emory is a exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group’s global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 60 extraordinary suites set over 8 floors and a spectacular penthouse occupying the entire 9th floor.

ENTRY REQUIREMENTS

Successful candidates for our Concierge opportunity will need to be well presented, have excellent communication skills and a pleasant telephone manner. We anticipate applicants will have previous experience as a Concierge and will have worked in a luxury hotel environment.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

MEMORABLE EXPERIENCES

• Preferential room rates per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.
• Terms and conditions apply to all benefits.

As a Concierge you will be passionate about creating the most unique and memorable stay experiences for our guests. As an excellent and confident communicator, you will have the ability to interact with guests and make them feel welcome and cared for during their stay at The Berkeley.

Main responsibilities of the role include but are not limited to:

• Assist guests with all queries about hotel facilities as well as events and upcoming functions.
• Confidently make recommendations to guests in regards to any sightseeing tours, food & beverage outlets, shopping opportunities and local attractions.
• Ensure clear communication is maintained between Concierge and Reception to ensure a smooth running of the Front Office operations.
• Assist the Concierge Manager with the daily administration and coordination of mail and parcels.
• Ensure internal and external guest bookings are made in a timely manner and according to our guests’ needs and expectations.
• Liaise with the Fleet Service department to organize transportation for our guests when required.
• Assist the Concierge Manager in the departmental training of new team members and ensure that all relevant system usage and hotel standards are being explained in full detail.