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About Montgomery Place: The premiere senior living community overlooking Lake Michigan and the Museum of Science and Industry, Montgomery Place serves as the cultural center of East Hyde Park. Offering Independent Living, Assisted Living, as well as a 40-bed Skilled Nursing Unit providing Long-term Care and Short-term, sub-acute rehab services.
Position Summary: Coordinates resident programs and services with various resident committees. Assures meeting spaces and functional equipment resources. Supports and participates in all aspects of front desk services, creating an environment of cooperation, comfort and service to all residents and team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinates programs and services with various Independent Living resident committees. Assures meeting spaces and functional equipment resources are properly reserved. Supports and participates in all aspects of front desk services, creating an environment of cooperation, comfort and service to all residents and team members.

OVERALL RESPONSIBILITIES

• Focus on customer service to residents to meet their needs and support their programs
• Provide guidance to Independent Living residents and guests for any services requested
• Coordinate service needs with other departments as appropriate
• Coordinate and arrange for theater, dining, event experiences (and associated transportation) as requested by the residents activities committee
• Coordinate and arrange transportation to standing events such as shopping, church, library, etc.
• Communicate clearly and effectively on the phone and in person
• Assist in maintenance of resident event information systems, communication systems and logs, as well as Point of Sale (POS) systems used in company business
• Coordinate with security, transportation, and front desk services, participating as needed to fulfill needs of hospitality in the lobby entrance
• Assist in the execution & monitoring of training programs for front desk associates
• Assist in maintaining the process & implementation of Front Desk Standard Operating Procedures & training protocols
• Post activities and current events on in house channel and MP portal
• Help with social media posts, taking photos and videos along with capturing and sharing testimonials
• May support or provide back up for healthcare related activities

GENERAL RESPONSIBILITIES

• Adhere to the policies and procedures of the business with the highest practical standards
• Participate in and maintain current status on all training and education required by the company
• Communicate effectively with all members of the staff, residents and business partners
• Provide feedback to others and openly accept feedback for continuous quality improvement of the entire organization
• Openly accept feedback from others for the continuous quality improvement of the entire organization
• Escalate issues when there is appearance that business standards of quality are not present
• Comply with all rules and regulations of the organization, including HIPAA and safety
• Perform other duties as assigned