Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Concierge Officer (Bell Captain) at IHG Career
, Hong Kong, China -
Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Service, Communication, Local Knowledge, Luggage Handling, Proactivity, Creativity, Charm, Joyfulness

Industry

Hospitality

Description
Our guests’ memorable experiences have to start somewhere. So why not with you? As the Concierge Officer (Bell Captain) at Kimpton Tsim Sha Tsui Hong Kong, you will take ownership of delivering exceptional first impressions – providing personalized recommendations to the city, firsthand information of the latest activities and restaurants in town. A little taste of your day-to-day Every day is different, but you’ll mostly be: Delivering a bespoke staying experience based on Kimpton Guest Journey as unique individuals Greeting guests, opening doors and assisting guests/visitors entering and leaving the property Assisting guests/visitors in and out of vehicles, including loading/unloading luggage Transporting guest luggage to and from guest rooms and/or designated area; assisting with luggage storage and retrieval Managing outgoing guest mail, courier services, postage of parcels and freighting as directed by guest Handing any guest enquiries regarding the city, restaurants, transportations, events and attractions What we need from you A minimum of 2 years of experience in a hotel guest service operation A higher diploma in hotel management or equivalent Proactive, agile, creative, charming and joyful Strong knowledge of the local community, including dining, entertainment and attractions Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus
Responsibilities
As the Concierge Officer (Bell Captain), you will deliver exceptional first impressions and provide personalized recommendations to guests. You will assist guests with luggage, manage mail and courier services, and handle inquiries about the city and its attractions.