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Concierge Officer at Hysan Development Company Limited

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Property Management, Interpersonal Skills, Problem Solving, Report Preparation, Relationship Building, Administrative Support, Bilingual Communication

Industry

Real Estate

Description

Job Purpose • Manage the daily one-stop premium concierge service to residents. • Organize and administer various recreational programs and activities for residents. Key Responsibilities • Manage enquiries and complaints from residents as per the company's key performance indicators. • Escalating complex or unresolved issues to management promptly. • Taking ownership of residents’ issues and following problems through to resolution. • Ensuring customers’ satisfaction and making suggestions for customer services enhancement. • Prepare regular reports and provide administrative support to daily operations. • Build and continuously strengthen good relationships with all stakeholders and residents. • Work closely with the Management Office and other internal parties to ensure smooth execution of daily operations, and company activities. • Perform other duties assigned by management as required. Skills, Qualifications and Experience Requirements • Diploma or Certificate in related disciplines with at least two years' experience in customer service or property management • Fluent in both written & spoken English and Chinese (Cantonese & Putonghua) • Self-motivated, service-oriented and good interpersonal skills • Candidates with less experience will be considered as Assistant Concierge Officer, Property Services

Responsibilities

Manage the daily concierge service and organize recreational programs for residents. Handle enquiries and complaints, ensuring customer satisfaction and effective resolution of issues.