Concierge - Part Time - Fri through Tue - 3p - 630p - Luxury Senior Living at TMP

Sacramento, California, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Receptionist Duties, Administrative Support, Communication, Data Entry, Problem Solving, Organization, Clerical Tasks, Scheduling, Safety Protocols

Industry

Description

Description The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature. The Concierge is responsible for assisting the business office with daily operations and any administrative task that need to be completed. The Lead Concierge is accountable for ensuring customer satisfaction and acts as the information center and key resource to guests. Requirements Duties & Responsibilities: · Functions as the main resource center to all callers, guests, and vendors. · Ensures accurate visitor check in through the visitor check in process. · All resident, guest and employees get their temperature taken. · Produces visitor reporting as needed. · Initiates emergency codes as per safety guidelines. · Receives and provides direction to visitors while ensuring customer satisfaction. · Proactive, approachable and solution focused. · Keep updated on all Palm Beach Memory Care processes, procedures, and company announcements. · Receive mail on weekdays and weekends, sort, and ensure timely delivery. · Performs clerical duties and aids on projects as needed. · Carries out telephone answering, and reception duties as required. · Takes complete messages with pertinent information and communicates messages to the intended recipient. · Greets residents and visitors. Answer’s inquiries and gives directions. · Handles entering all workorders from families and staff · Collates brochures for the sales/marketing department and administrative tasks as needed. · Prepares meal tickets for team members and family members, tallies meal count sheets for the dining staff as needed. · Updates the Resident Phone List and Roster daily; Guest and Sign-In Logs, as necessary. · Manages appointments for residents and family members such as; but, not limited to hairdresser, transportation, specialist, etc. · Maintains and keeps desk and entry area neat and organized. · Organizes, distributes mail to residents, Executive Director and Department Coordinators. · Maintains adherence to all company personnel policies and established operating policies and procedures. · Performs other related duties as assigned.

Responsibilities

The Concierge acts as the primary point of contact for residents, guests, and staff, managing reception duties and administrative tasks. Responsibilities include visitor check-in, mail distribution, scheduling appointments, and maintaining the facility's information center.