UNITED ACTIVE LIVING

United Active Living Inc. is a leader in the development of communities, programs and services that support older adults in leading lives that are full, active, and healthy, regardless of age or physical condition. United integrates new and creative ways to enrich life experiences, provide growth and inspiration, and promote independence for individuals in the community, thus “Transforming the Experience of Aging”.

QUALIFICATIONS:

• Previous Reception or Front Office experience an asset
• Must possess a high degree of interpersonal relations skills and capability of relating to seniors, their families and a variety of personalities.
• Must have word processing/excel/outlook skills
• Must have effective time management skills in an environment of many interruptions.
• Must be patient, tactful, courteous, and diplomatic while relating to residents, family and other staff members.
• Able to work evenings and weekends
  HOURS OF WORK: Weekdays, evenings and weekends to meet the community’s needs of residents. Casual positions available.

PHYSICAL REQUIREMENTS

• Keyboarding and computer work.
• Sitting for extended periods of time.
• Must be able to lift 10-15 lbs.

RESPONSIBILITIES (INCLUDES BUT NOT LIMITED TO)

• Follows the Reception Daily Tasks list.
• Greets all visitors in a friendly and courteous manner. Acts as an ambassador of goodwill to all who enter. Ensures visitors and residents sign-in and out.
• Answers all incoming telephone calls in a courteous and professional manner. Directs calls and takes messages as required and appropriate.
• Takes appointment bookings for service providers operating through the community (massage, foot doctor, spa appointments, etc.). Communicates the bookings to the appropriate service providers.
• Receives and processes all mail for the community as required. Accepts all outgoing mail for the residents. Sells stamps to residents as needed.
• Posts the next day’s menus and/or activities on communication boards; ensures the communication book is updated with current menu.
• Tracks when residents are out of the building for extended periods of time and communicates to appropriate departments. Is vigilant for abnormal resident behavior and intervenes if necessary (i.e. wandering).
• Manages the Guest Suite check-in process, and ensures guests receive keys, overview of room and parking information upon check-in, and ensures housekeeping and food services are notified of guest’s needs.
• Maintains office equipment in good working order. Refills supplies from stock. Provides re-order list to Bookkeeper in a timely manner when supplies run low so that a minimum amount of supplies are on hand, and equipment can function without interruption.
• Maintains Bulletin Board to United standards.
• Keeps the front Reception area tidy. Ensures newspapers are available and tidy.
• Ensures walk-in visitors are parking underground or on the side streets, not in front of the building. Arranges for towing if there are cars parked out front or in resident stalls.
• Supports the Creative Expression programs as required (handles RSVP’s, helps with set-up of events, ensures theatre is functional before an event or tidied up after an event, etc.)

D. OTHER DUTIES

• Communicates room service and housekeeping requirements to the Food Services Department.
• Communicates noticed changes in health or behaviour of residents to Nursing Staff.
• Works as a team member to maintain a pleasant, effective work environment.