EDUCATION

• Bachelor’s degree or higher (any discipline).

EXPERIENCE

• At least 2-3 years - in either customer service, tech support, legal, government, financial or hospitality roles.
• Operating Systems – Windows and Mac.Microsoft 365 – Office (Excel, Word & PPT), Visio and Sharepoint.

CUSTOMER SERVICE SKILLS

• Strong communicator – both written and verbally.
• Active listener – gains knowledge while engaging with the speaker.
• Team player – capable of working independently or collaboratively with colleagues as situations arise.
• Flexibility – to adapt to regional communication styles.
• Patience & Empathy – when supporting clients of varying technical proficiency.Client advocacy - when collaborating with other teams or when providing the client with status updates.

LOGICAL THINKING SKILLS

• Problem Solver – capable of identifying issues and communicating resolution steps clearly.Assessor – can identify scenarios that require escalation to either Concierge Leadership or other teams.

With a passion for helping others and solving problems, you’ll be helping clients over the phone and by email with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests.
Qualifications: