Concierge at Phoenix Senior Living

Vestavia Hills, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Greeting, Call Management, Message Taking, Community Overview, Recruitment Assistance, Data Entry, Administrative Duties, Atmosphere Monitoring, Appointment Management, Communication

Industry

Hospitals and Health Care

Description

Description The Neighborhood at Vestavia Hills is seeking a Concierge to join their team! Shift details: 3pm to 11pm Concierge Monday- Friday; Every other weekend required PURPOSE Concierge The Concierge is often the initial contact and first impression that many people have of Phoenix Senior Living. The Concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Community Engagement Director and Executive Director in the marketing and sales efforts. Other responsibilities include assisting the Associate Director /HR Designee in the community recruitment process, computer data entry and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, music and ensuring a pleasant atmosphere. PRINCIPLE DUTIES AND RESPONSIBILITIES Concierge CUSTOMER EXPERIENCE Oversees the community entry area for visitors, guest and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guest Contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Director candidates to apply online or captures the candidate’s information onsite to launch the recruitment process Answers incoming calls and resident calls within two – three (2 – 3) rings with the appropriate community greeting message and identification Tales complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate Manages appointments for residents and family members such as but not limited to hair dresser, transportation, other Sends get well cards to residents in the community (obtain community leaders signatures before delivering card) Sends sympathy cards to families and/ or responsible parties as needed (obtain community leaders signatures before delivering card) #86pgm Requirements EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION Concierge Education: High School Diploma/ GED required Proven customer service experience and skills Knowledge and experience in the Senior Living Industry preferred

Responsibilities

The Concierge serves as the initial contact, responsible for warmly greeting visitors, managing internal and external calls, and providing community overviews to support marketing and sales efforts. Additional duties include assisting with recruitment, performing data entry, and ensuring the cleanliness and pleasant atmosphere of the Bistro area.