Concierge (Receptionist)

at  GLL

GLL is looking for a Full-Time Concierge at Rivermead Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.
As Concierge, you’ll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.
This Full-Time Concierge position will require you to work an average of 39 hours across the week, to cover the opening hours and operational requirements of the centre. The role requires working both early and late shifts as part of the following rotating shift pattern:
Week 1
Monday 7:00 - 14:30
Tuesday 7:00 - 14:30
Wednesday 7:00 - 15:30
Thursday 7:00 - 16:00
Friday 7:00 - 16:00
Saturday OFF
Sunday OFF
Week 2
Monday 15:30 - 22:00
Tuesday 15:30 - 22:00
Wednesday 14:30 - 22:00
Thursday OFF
Friday OFF
Saturday 8:00-18:00
Sunday 8:00-18:00
As Concierge, you’ll respond to enquiries converting them into memberships. You will often be a customer’s first port of call; answering the phone, dealing with transactions, handling any queries and even going out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.

What you need:

• A can-do attitude
• A real focus on customer service.
• Passion and personality
• Knowledge of health and safety
• Be a great team player
• Good IT, literacy, numerical and communication skills
• Some experience of administration
• Cash handling

What you’ll do:

• Being the first point of call for customers
• Answer incoming calls to the centre
• Deal with transactions including setting up direct debits and cash handling
• Dealing with membership enquiries including selling memberships to customers
• Deliver first-class customer service
• Answer customer queries
• Setting up equipment
• Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre.

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

• A Values driven organisation
• Learning & development to support career development
• Good Pension schemes
• Discounted gym membership for you and your partner.
• A part-time permanent concierge role
• Industry leading rates of pay
• opportunity to join the GLL Society and have a say in how we are run plus associated social events
• Exclusive discounts on our villas in Portugal
• Exclusive discounts on our Ski chalets in Bulgaria
• Health assurance
• Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
• Discounts across thousands of retailers (GLL Extras)
• 25% off Red Letter Days
• 25% off Buy A Gift
• 20% off GLL spa experience treatments and associated products.
• Ride to work scheme
• Free eye tests and discounted glasses

About GLL:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.
Our people are from the communities we serve and help us make real changes in their local area.
One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.

Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of fflexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements:

• A permanent employment contract - part time and full time
• A flexible worker engagement by joining our flexible worker pool

If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.
So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL

• Being the first point of call for customers
• Answer incoming calls to the centre
• Deal with transactions including setting up direct debits and cash handling
• Dealing with membership enquiries including selling memberships to customers
• Deliver first-class customer service
• Answer customer queries
• Setting up equipment
• Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre