BE THE REASON SOMEONE FEELS AT HOME THE MOMENT THEY ARRIVE

Are you passionate about creating exceptional guest experiences? Do you have a background in luxury hospitality, premium retail, or spa? We’re looking for two outstanding Front of House team members to be the face and heart of our beautiful new clinic in Sunninghill.

ABOUT US

With over 25 years of excellence in dentistry and advanced medical aesthetics, our clinic is trusted by generations of patients who seek the very best in clinical outcomes and patient care. As we prepare to open our state-of-the-art clinic, we are looking for hospitality-led professionals who thrive on service, detail, and human connection.
Our team is known for its warmth, discretion, and ability to make every patient feel special. This is not your typical reception position, it’s a guest experience role in a healthcare setting that blends hospitality with compassion.

WHO YOU ARE

We’re looking for individuals with a passion for people from guest focused background.
You are:
· Hospitality-minded – You come from a hotel, spa, premium retail, or private healthcare background.
· Service-focused – You love creating memorable experiences and have an intuitive sense of how to exceed expectations.
· Highly presentable & professional – You understand discretion, tone, and the importance of first impressions.
· Detail-oriented & organised – You juggle tasks calmly and never miss the small things that make a big difference.
· Empathetic & warm – You make people feel engaged with, responded to and cared for at every level.

You’ll be the first impression, and the lasting one. Working closely with our patient relations, care coordinators and clinical team, you’ll ensure that every guest experience is smooth, comforting, and memorable.
Your day-to-day responsibilities will include:
· Warmly welcoming each patient and creating a sense of calm and trust from the moment they walk in.
· Anticipating guest needs, from refreshments to personalised assistance, making every visit feel exceptional.
· Supporting the patient journey — helping coordinate appointments, schedules, and liaising with the wider clinic team.
· Managing the patient lounge to ensure it reflects the premium experience we offer — always pristine, professional, and inviting.
· Resolving queries with care — dealing with any concerns promptly and confidently, ensuring a seamless experience.
· Elevating service standards — identifying opportunities to surprise and delight, always looking for ways to go the extra mile.