Concierge Sales Manager at Serenity Mental Health

Fairfax, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

100000.0

Posted On

21 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Sales Management, Operational Oversight, Revenue Growth, KPI Tracking, Performance Coaching, Staff Scheduling, Customer Experience Management, Conversion Rate Optimization, Accountability Management

Industry

Mental Health Care

Description

Concierge Sales Manager Location: Fairfax, VA Employment Type: Full-Time Compensation: $100,000 + bonus Serenity is looking for a Concierge Sales Manager to lead a premium, high-volume service location — overseeing the team, day-to-day operations, revenue performance, and the member experience from start to finish. This position is designed for someone who has a strong history of leading teams, driving sales results, and managing the moving parts of a busy service environment. You'll bring visibility to the floor, a coaching mindset to your team, and a commercial edge to every member interaction. Experience in hospitality, upscale retail, or service operations translates well here — no industry-specific background required. What You'll Be Responsible For - Lead daily operations at a high-volume service location, including staffing, scheduling, floor oversight, and service quality - Own sales performance for the location and guide your team toward consistent achievement of revenue goals and targets - Establish clear performance expectations and reinforce them through regular coaching, structured feedback, and direct accountability - Deliver a member experience that is polished, efficient, and commercially minded — recognizing and acting on opportunities to grow relationships and revenue - Monitor key performance indicators including sales volume, conversion rates, and service quality — then act on what the data shows - Address performance gaps promptly and directly, with a clear path to resolution What We're Looking For - 10+ years leading teams in service-driven environments, with experience spanning both operations and sales - A consistent record of achieving and surpassing sales goals, with specific outcomes you can speak to - Comfort owning KPIs — tracking them, presenting them, and making decisions based on them - A background in hospitality, premium retail, or elevated service settings is a plus — particularly if guest or member experience was central to how success was measured - Experience navigating performance conversations and following through on the outcomes - A proactive approach — you identify what needs fixing before you're asked, and you handle it Compensation & Benefits - $100,000+ annually plus bonus incentives - 90% employer-paid medical, dental, and vision coverage - 401(k) retirement plan - 10 PTO days to start, 15 after year one + 10 paid holidays About Serenity Serenity is a technology-driven company offering advanced, evidence-based solutions for members seeking better outcomes. Our service locations operate at a high standard — and the leaders who run them are the reason why. We look for people who see operational excellence and revenue performance as two sides of the same coin. If you've spent your career in environments where both the details and the results mattered, this is a natural next step. Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Responsibilities

Lead daily operations and staffing at a high-volume service location while owning overall sales performance and revenue goals. Ensure a polished member experience through direct team coaching and data-driven decision-making based on KPIs.