Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

SKILLS AND EXPERIENCES:

• Experience of working in the extra care, luxury retirement or hospitality sector or in a similar front-line role
• Ability to work as part of a team and on own initiative
• Excellent communication skills
• Experienced in customer service with excellent interpersonal skills
• Friendly and approachable attitude with the ability to communicate and engage with our residents, visitors and colleagues
• Have a caring and compassionate attitude, always ensuring that owners’ dignity and privacy is respected at all times
• Basic health and safety knowledge
• Level 2 Diploma in Front of House Reception is desirable

• Ensuring an exceptional service is provided to owners and offering support before, during and after they have moved into New Court, being on hand to provide them with a feeling of complete comfort and reassurance
• Communicating with our Homeowners, relatives, friends, you will build an understanding of their interests, encouraging participation in activities as well as planning activities/events
• Developing and delivering effective administrative procedures
• Providing an effective concierge service including answering the telephone, coordinating on-site appointments, taking restaurant bookings and supporting the bar and restaurant service
• Ensuring that the health and safety and security of the service is maintained to create a safe and secure environment
• Ensuring that the highest level of customer service is maintained at all times
• Supporting the marketing and sales process and assisting new customers as they arrive