SKILLS AND EXPERIENCES:

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
• Previous experience working under challenging circumstances
• Good communication skills
• Ability to use IT systems confidently

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Going above and beyond to ensure an excellent service is provided to our customers
• Occasionally organising and running social activities
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customer notes