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Concierge (Saudi Only) at Accor

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Assistance, Information Provision, Ambassador, Coordination, Service Network Maintenance, Request Management, Preference Recording, History Development, Luggage Handling, Parcel Management, Financial Integrity, Trustworthiness, Safety Promotion, Service Orientation, Results Orientation, SOP Adherence

Industry

Hospitality

Description

Company Description Mӧvenpick Hotel & Residences Riyadh Job Description Main Duties: Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel and be able to provide accurate information to guests. Act as an ambassador of the hotel and provide assistance to a variety of requests. Expected to make what seems to be impossible and unusual happen. Maintain a network of service providers for efficient conduct in coordinating guest requirements. Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests. Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transport, florists, doctors, dentists, child care and any other services that are not available at the hotel. Respond to queries positively. Develop guest preference records and guest history. Follow through all endorsements at the concierge and ensure completion. Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently. Be transparent and responsible on matters involving finances. Maintain absolute integrity and trustworthiness in the team. Promote and follow a safe work environment. Promote and lead a service-driven, results-driven work environment. Follow departmental SOPs (Standard Operating Procedures) including all safety policies. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Concierge is responsible for being fully knowledgeable about hotel offerings and acting as an ambassador to assist guests with a wide variety of requests, often involving making unusual arrangements happen. This role also involves managing logistics for guest needs, including dining, transport, and handling parcels, while maintaining high standards of integrity and safety.