Concierge Services Manager | The Star Gold Coast at The Star Entertainment Group

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Experience Management, Team Development, Operational Management, Interpersonal Communication, Stakeholder Engagement, Organizational Skills, Priority Management

Industry

Travel Arrangements

Description

Continue your career at The Star Gold Coast as the Concierge Services Manager, where you will lead our Concierge and Carpark team in delivering a seamless, premium guest experience. In this pivotal role, you will champion service excellence, oversee day-to-day operations, and ensure every guest arrival and departure is effortless and memorable, while building a positive, engaged and high-performing team culture. The Star Gold Coast has been the heart of the Gold Coast to live, work and play for over 40 years. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest. Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen. What we can offer you * Complimentary meal on site every day including hot meals, sandwich bar and more * Discounted parking available * Up to 30% discounts across award our winning restaurants and accommodation * An organisation that values diversity, teamwork and being your best self * Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services * Mental Health and Wellbeing services * Endless career growth and opportunities to learn and develop your career What we are looking for * Proven leadership experience within a hotel environment * A passion for delivering exceptional guest experiences and service excellence * Ability to lead, motivate and develop high-performing teams in a fast-paced setting * Excellent communication and interpersonal skills, with the confidence to engage guests and stakeholders at all levels * Strong operational and organisational skills, with the ability to manage multiple priorities * Flexible availability to meet business demands Our culture At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia’s First Nations Peoples, and people with disabilities. Veterans are also encouraged to apply. It’s your time to SHINE! Click on the link below to make your next career move with The Star.

Responsibilities

Lead the Concierge and Carpark teams to deliver a premium guest experience during arrivals and departures. Oversee day-to-day operations while fostering a positive and high-performing team culture.