Concierge at SINGAPORE MARRIOTT TANG PLAZA HOTEL

Port Douglas, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Interaction, Problem Solving, Arrangements, Reservations, Dry Cleaning Coordination, Operational Tasks, Front Office Support, Community Knowledge, Relationship Building, Guest Experience Creation, Client Communication, Policy Adherence, Team Building

Industry

Hospitality

Description

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Concierge because together, we are better. Start your career at Sheraton, where you don't just work - you belong. Position Summary: * Be the “face of the hotel” – welcoming and connecting with guests through each guest interaction from arrival to departure  * Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning * Be the connecter and facilitator of collective power and assist the concierge team in general operational tasks whilst supporting other front office associates * Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations  * Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings * Plan and execute team building activities for your team as together we are better. * Create meaningful guest experiences, performing unique services that are tailored to client requirement  * Be the main point of contact for all external & internal clients for the department * Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Responsibilities

The Concierge acts as the primary welcoming contact for guests, managing all interactions from arrival through departure, and responding to requests for special arrangements like transportation and reservations. They must also serve as an expert on the hotel and local community while supporting general front office operations and team building.