Concierge at SINGAPORE MARRIOTT TANG PLAZA HOTEL

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Requests, Special Arrangements, Brand Standards Adherence, Guest Satisfaction, Information Curation, Call Processing, Task Assignment, Marriott Bonvoy Loyalty Program, Interdepartmental Communication, Shift Log Review, Local Event Expertise, Email Correspondence, Safety Procedures, Professional Appearance, Guest Welcoming, Teamwork

Industry

Hospitality

Description

POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g., transportation, reservations, restaurant/attraction recommendations, dry cleaning) by making arrangements or identifying appropriate providers. Adhere to brand standards. Respond to special requests from guests with unique needs and follow up to ensure maximum guest satisfaction. Curate wow moments for guests. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Assigns tasks to Bell team and monitor guest requests via GXP. Be knowledgeable on Marriott Bonvoy Loyalty program. Contact appropriate individual or department (e.g., Bellperson, Front Office, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Be a subject matter expert regarding local events and activities. Curate monthly recommendations or event calendar. Respond to emails and maintains administrative records for Concierge team. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Responsibilities

The Concierge responds to guest requests for special arrangements, reservations, and recommendations, ensuring maximum guest satisfaction by curating unique moments and adhering to brand standards. This role involves processing all guest communications, assigning tasks to support teams, and maintaining expert knowledge of property amenities and local activities.