Working Title: Concierge Supervisor, CIBC Square, Toronto, ON
Employment Status: Full-Time
Starting Hourly Rate: $25.00 per hour
Address: 81 bay st Toronto ON M5J 0E7
New Hire Schedule: TBD
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.
Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.

SUMMARY

The Concierge Supervisor is responsible for overseeing effectiveness of guest services within the conference center and premium dining floors. Assists with the support of catering and event operations as needed. The Concierge Manager must demonstrate the ability to apply common sense and understanding to a variety of situations. Must demonstrate a willingness and capacity to follow safe and healthful work practices. Observes safety and security procedures; reports all potentially unsafe conditions.

Now, if you were to come on board as one of our Concierge Supervisor, we’d ask you to do the following for us:

• Acts as Manager for hourly associates and ensures the concierge team delivers flawless service at every event, including the control of alcohol and security.
• Coordinates service based on each clients’ individual needs, according to each event BEO.
• Demonstrates the ability to think creatively and problem solve, based on the needs of the event.
• Works with the client team and onsite booking system to coordinate movement and bookings throughout the conference center and premium dining floors.
• Works with the Event Experience Team to ensure all needs are addressed on the conference floors and premium dining floor.
• Works cohesively in collaboration with all planning teams to ensure a smooth transition and client focused experience for all guests.
• Uses provided systems for booking and following up with clients at the end of the event.
• Leads weekly meetings for the concierge team.
• Anticipates, identifies, communicates, and seeks solutions for operational challenges.
• Uses a “personal touch” in all email correspondence with client, before, during and after events.
• Develops, monitors, and administers concierge training cycles including onboarding for new associates, all programs, modules, workflow processes, and compliance.
• Schedules shifts for hourly associates, based on business needs, and posts as per collective agreement requirements or job standards.
• Verify all team members are always wearing proper uniform, including name tag and footwear.
• Supports the Event Experience team as required.
• Concierge Manager will also be responsible for payroll administration, including ensuring accurate and timely processing of hourly employees’ payroll and vacation pay.
• Concierge Manager will be tasked with assigning floor-specific duties such as managing reception areas, arranging buffet labels, dietary labels, VMS QR codes, and ensuring proper distribution of name badges. These tasks are integral to maintaining the seamless operation and guest satisfaction within the conference center and premium dining floors.

Think you have what it takes to be a Concierge Supervisor? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

• Attention to Detail and Organizational Skills while working effectively at a fast pace.
• Comprehensive understanding of liquor license requirements and laws, to be always followed.
• Able to work both independently and as a team member
• Proficiency in Microsoft Office
• Effective and timely communication with both guests and internal stakeholders to ensure event success.
• Maintains a professional appearance and demeanor at all times.
• Displays critical thinking and problem solving skills.
• Strong emphasis on exceptional customer service
• Ability to remain calm under pressure and deal with unexpected situations.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information

SUPERVISORY RESPONSIBILITIES

This position is responsible for the supervision of all hourly concierge associates within the unit.

Think you have what it takes to be a Concierge Supervisor? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

• Attention to Detail and Organizational Skills while working effectively at a fast pace.
• Comprehensive understanding of liquor license requirements and laws, to be always followed.
• Able to work both independently and as a team member
• Proficiency in Microsoft Office
• Effective and timely communication with both guests and internal stakeholders to ensure event success.
• Maintains a professional appearance and demeanor at all times.
• Displays critical thinking and problem solving skills.
• Strong emphasis on exceptional customer service
• Ability to remain calm under pressure and deal with unexpected situations