ADDITIONAL INFORMATION

Job Number25145034
Job CategoryRooms & Guest Services Operations
LocationThe Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
At The Ritz-Carlton, we inspire life’s most meaningful journeys. Every day, our Ladies and Gentlemen create exceptional experiences, delivering genuine care and service that stays with our guests long after they depart.
We are seeking a Concierge Supervisor to join our team at The Ritz-Carlton, Melbourne. This role supports all aspects of Concierge operations, ensuring every guest enjoys a seamless, memorable, and personalised stay.

As a Concierge Supervisor, you will:

• Oversee the day-to-day operations of the Concierge team, maintaining the highest levels of service and professionalism.
• Anticipate guest needs and provide tailored recommendations for dining, cultural experiences, transport, and special services.
• Build and maintain strong relationships with local partners and businesses to enhance guest experiences.
• Support and coach your team to consistently deliver Ritz-Carlton Gold Standards of service.
• Assist with check-in, check-out, and reservations when required, ensuring smooth operations across the front of house.
• Ensure VIPs and repeat guests receive personalised attention and recognition throughout their stay.