Concierge Supervisor (Saudi National) at Accor

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Concierge Experience, Leadership Skills, Local Knowledge, Communication, Problem-Solving, Hotel Management Software, Multitasking, Fluency in English, Fluency in Arabic

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience. Job Description The Concierge Supervisor is responsible for overseeing concierge services, ensuring guests receive exceptional hospitality and personalized assistance. This role involves managing a team of concierges, handling guest inquiries, and providing recommendations for dining, entertainment, and transportation. The Concierge Supervisor ensures a seamless guest experience by maintaining strong local partnerships and upholding the highest service standards. Provide guests with personalized recommendations and assistance, including dining reservations, transportation, and entertainment. Handle special requests, ensuring prompt and efficient service. Manage VIP guest experiences, ensuring their expectations are exceeded. Address guest concerns and resolve complaints professionally. Maintain an updated knowledge of local attractions, events, and services. Collaborate with hotel departments, including front office and guest relations, to ensure seamless service. Implement and uphold service standards, ensuring consistency in guest interactions Qualifications Saudi National 3-5 years of concierge experience with leadership skills Strong knowledge of local attractions and services Excellent communication and problem-solving abilities Proficiency in hotel management software and multitasking Fluency in English & Arabic

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Responsibilities

The Concierge Supervisor oversees concierge services, ensuring guests receive exceptional hospitality and personalized assistance. This includes managing a team, handling inquiries, and maintaining local partnerships.