Concierge Supervisor - Waldorf Astoria Washington DC
Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Concierge Supervisor on the Guest ExperienceTeam!
The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences.
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• Supervise Staff in the absence of the department heads
• Assist the Director of Guest Relations with manpower planning in accordance to requirements.
• Train all Concierge associates in accordance to hotel standards, appraise their performances.
• Report all irregularities to the Director of Guest Relations and seek assistance from the Director of Front Office, Assistant Director of Front Office Manager whenever needed.
• Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure.
• Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
• Follow-up on other tasks assigned by your superior.
• Understand local tourism culture and city profile to provide considerate service to guests