Concierge | Talent Day October 27th at Madeline Hotel and Residences Auberge Resorts Collection

Florence, Tuscany, Italy -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Concierge Expertise, Guest Communication, Relationship Building, Problem Solving, Attention to Detail, Luxury Service, Cultural Knowledge, Resourcefulness, Technical Knowledge, Multilingual Proficiency, Hospitality Management, Personalized Experiences, Professionalism, Discretion, Adaptability, Team Collaboration

Industry

Hospitality

Description

Company Description TALENT DAY - OCTOBER 27TH 2025 Collegio alla Querce opens its doors to the next generation of hospitality professionals. An exclusive opportunity to meet, connect, and share our passion for excellence, respect and heartfelt service. We look forward to discovering individuals driven by curiosity, authenticity and the desire to grow. Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit. For more information: https://auberge.com/collegio-alla-querce/ Job Description At Auberge Collection, we redefine luxury by focusing on authentic, heartfelt service and creating extraordinary experiences that resonate with each guest. As a Concierge, you will be entrusted with curating bespoke, memorable experiences that extend far beyond the expected. By anticipating guest needs, providing personalized recommendations, and ensuring seamless execution, you will play a vital role in elevating every stay into something truly unforgettable. Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are: Concierge Expertise Demonstrate expert knowledge of the property, local area, and surrounding region. Secure and coordinate access to sought-after experiences, whether spa appointments, private excursions, or hard-to-book events. Anticipate and fulfill guest needs with precision and creativity, from exclusive in-town dining reservations to unique cultural, recreational, and off-property experiences that showcase the very best of the destination and beyond. Seamless Coordination & Problem Solving Liaise with internal departments to ensure guest requests are executed flawlessly. Address unexpected challenges with calm, thoughtful, and discreet solutions that uphold the highest standards of luxury. Guest Communication & Relationship Building Serve as the trusted point of contact for guest inquiries, delivering service with warmth, attentiveness, and professionalism. Build meaningful relationships that encourage guest loyalty and repeat visits. Brand Representation Embody the Auberge spirit of elegance and authenticity in every interaction, maintaining professionalism and discretion at all times. Guest Feedback & Insights Actively gather and relay guest preferences, feedback, and insights to management and colleagues, helping to continually refine and personalize the Auberge experience. This role is an invitation to create the extraordinary. As a Concierge at Auberge Collection, you will transform every request into a lasting memory. Qualifications Experience A minimum of 2 years of experience in a luxury hotel or hospitality environment, ideally within a prestigious brand or similar high-end service establishments. A high school diploma or equivalent is required. A degree in Hospitality Management or related fields is a plus. Skills & Competencies An innate passion for curating exceptional, personalized experiences for each guest, with the ability to anticipate their needs, provide tailored recommendations, and create memorable moments that reflect the highest standards of luxury service. A poised, polished demeanor that reflects the elegance and warmth of Collegio alla Querce. The ability to engage guests with grace while managing multiple tasks with precision and attention to detail. Strong ability to handle challenging situations with sensitivity, discretion, and resourcefulness, ensuring positive outcomes while protecting the privacy and security of our guests. Fluent in English, both spoken and written, with proficiency in additional languages required to support our international clientele. Technical Knowledge Familiarity with luxury hotel management software, reservation systems, and office tools. Ability to quickly adapt to new technologies. Availability Willingness to work flexible hours, including weekends, and holidays, as required by the needs of the hotel. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

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Responsibilities

As a Concierge, you will curate bespoke experiences for guests, anticipating their needs and providing personalized recommendations. You will also coordinate with internal departments to ensure seamless execution of guest requests.