Concierge Team Lead at NSW Government School Performance North

Alexandria, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

142665.0

Posted On

14 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Skills, Staff Management, High Standard of Customer Service, Balancing Conflicting Priorities, Aboriginal Education Policy Knowledge

Industry

Education Administration Programs

Description

Concierge Team Lead (10359) At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. Ongoing Full-Time Located in Eveleigh with flexible working arrangements available Competitive salary of $129,464 - $142,665 pa plus superannuation and leave loading About the role The Concierge Team Lead provides operational leadership for the concierge teams at the Department’s 8 Central Avenue Eveleigh and 105 Phillip Street Parramatta and offices. This role is responsible for overseeing day-to-day operations, guiding staff and fostering a culture of service excellence. The role leads the delivery of high-quality concierge services for visitors and staff at the two offices, improving operational systems and processes to consistent and professional service delivery in accordance with agreed standards and objectives. This role is part of the broader Office Accommodation team, which also provides asset and property management for the Department’s Education Support Offices across New South Wales. For further information please click here to view the role description. About you - Strong customer service skills in a front facing role Proven staff management experience Demonstrated experience in providing a high standard of customer service in a front-line service environment. Ability to balance conflicting priorities Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people. Essential requirements of the role Relevant tertiary qualifications and/or equivalent workplace experience. Demonstrated understanding of and commitment to the value of public education. Benefits Flexible working arrangements 35 hour working week Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading Flex Leave entitlements, generous holidays & leave conditions Opportunities for advancement and mobility across the Department to support your career growth How to apply Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities. Please refer to the Applicant’s Guide to Applying to assist you with your application. If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. All other applicants please submit your application by clicking ‘Apply Now’. Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid. Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. Closing date: 11 January 2026 at 11:59pm. For role enquiries please contact Dean Whittle at dean.whittle@det.nsw.edu.au, and for recruitment process enquiries please contact Nabeel Abd Almadi at nabeel.abdalmadi@det.nsw.edu.au We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (youbelong@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion. A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Concierge Team Lead provides operational leadership for concierge teams and oversees day-to-day operations. This role is responsible for delivering high-quality concierge services and improving operational systems.