We are hiring for the role of Concierge Team Lead
Reports to: Spa Front Desk Manager
Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

EDUCATION & EXPERIENCE

• Supervisory or leadership experience in the hospitality or spa industry is an asset.
• Prior experience in spa, hospitality, guest service, and/or retail sales is preferred.
• Must be highly self-motivated and proactive in a dynamic environment.
• Demonstrates a genuine passion for guest service and a natural inclination toward health and wellness.
• Excellent communication skills, both verbal and written.
• Must present a polished, professional, and well-groomed appearance at all times.

• Represent Kananaskis Nordic Spa with the highest standard of service excellence, demonstrating comprehensive knowledge of the facility, treatments, and retail offerings.
• Guide the guest experience by being knowledgeable about the Nordic Spa journey and educating guests on how to enhance the benefits of hydrotherapy.
• Uphold strict privacy and confidentiality protocols for all guest information.
• Oversee and lead daily front-of-house operations, ensuring tasks are assigned and checklists are completed.
• Act as Spa Concierge and provide leadership support as needed, including filling shifts, staying late, and conducting quality checks.
• Monitor and maintain a clean, organized, and inviting physical environment at all times.
• Foster a positive team culture through pride in work, enthusiasm, collaboration, and a sense of fun.
• Thrive in a fast-paced environment by exercising sound judgment, multitasking effectively, and embracing personal accountability.
• Demonstrate strong follow-through and ownership of assigned tasks with keen attention to detail.
• Respond to and manage incidents during shift; escalate to a manager or supervisor when appropriate.