Concierge Team leader - InterContinental Hayman Great Barrier Reef at IHG Career

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

28.2

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Hospitality, Guest Experience, Team Leadership, Communication Skills, Interpersonal Skills, Hotel Systems Proficiency, Microsoft Office Suite, Coaching, Inspiration, Attention to Detail, Personalized Service, Brand Ambassador, VIP Coordination, Collaboration, Problem Solving

Industry

Hospitality

Description

About Us IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good. The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. Your Day to Day As Concierge Team leader, you will be pivotal in creating unforgettable guest experiences at InterContinental Hayman Great Barrier Reef. You will be acting as a passionate brand ambassador and orchestrating seamless guest journeys — from pre-arrival arrangements through to fond farewells and beyond. With a particular focus on our VIP and high-profile guests, you’ll coordinate every detail of their stay while empowering your team to deliver warm, personalised service that reflects the exceptional standards of the InterContinental brand. You’ll also work closely with internal departments and external partners to ensure every guest interaction is elevated, meaningful, and memorable. Base rate $28.20 + penalties + loading What We Need From You Demonstrated expertise in a similar role within a luxury hotel, resort, or equivalent environment Proven ability to lead, coach and inspire a diverse team Strong communication and interpersonal skills Fluent English is essential; additional languages highly regarded Proficiency in hotel systems (Opera or similar), and Microsoft Office Suite A passion for luxury hospitality and exceeding guest expectations What We Offer World-class Staff Facilities including excellent Subsidised Accommodation with dedicated amenities such as a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields An exciting and ever-changing Staff Activities Calendar featuring yoga, meditation, hikes, markets, and more Extensive Career Development with onsite trainers, multi-hire programs, and professional courses Access to IHG Australia’s myBenefits Program – paid birthday leave, wellbeing support, employee room rates, recognition celebrations & retail discounts across 400+ popular retailers An opportunity to build your career in one of the world’s most iconic resort destinations Follow us on Facebook @ICHIRcareers and Instagram @ihg_australia_careers to see more of what life is like on Hayman Island. We are proud to be IHG, and we know you will be too.

Responsibilities

As Concierge Team Leader, you will create unforgettable guest experiences and coordinate every detail of VIP and high-profile guests' stays. You will empower your team to deliver warm, personalized service that reflects the exceptional standards of the InterContinental brand.