WE’RE HIRING: CONCIERGE TEAM LEADER – WOKINGHAM

Location: Warwick
Reporting to: Facilities Manager Concierge
Work Level: Team Leader
Are you passionate about delivering exceptional front-of-house services and leading high-performing teams? Mitie is looking for a Concierge Team Leader to join our NESO team in Wokingham. This is a fantastic opportunity to take ownership of a dynamic role, driving operational excellence and customer satisfaction across a key FM portfolio.

✅ ESSENTIAL SKILLS & ATTRIBUTES

• Passion for customer service and operational excellence.
• Integrity, professionalism, and a high standard of personal presentation.
• Ability to build productive relationships across diverse teams.
• Politically aware and aligned with corporate goals.
• Commitment to promoting diversity and inclusive practices.

• Lead and develop a front-of-house team to deliver best-in-class service.
• Act as the primary contact for all operational and logistical front-of-house enquiries.
• Collaborate with Mitie managers in a one-team approach across services.
• Champion continuous improvement and drive change across departments.
• Ensure safety, customer service, and operational standards are consistently met.
• Engage with stakeholders, manage expectations, and respond to feedback.
• Provide monthly reports on staffing, consumables, and service efficiencies.
• Support the Facilities Manager Concierge and deputise when required.