Concierge Team Member at Silver

, Negros Occidental, Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Chat Support, Email Support, Social Media, Virtual Assistance, Website Edits, Content Scheduling, Live Chat, Problem-Solving, Accountability, Reliability, Task Management

Industry

Description

Overview Job Title: Concierge Team Member Location: Cebu IT Park, Cebu CityWork Setup: Onsite | Full-Time l Night ShiftIndustry: Marketing SoftwareTech Expertise: Customer Service, Chat and Email Support, Social Media, Virtual Assistance About Us We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves. We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort. Responsibilities Responsibilities Tickets Assist the DIFM Concierge team and customers by completing website edits on members' websites. Coordinate with developers to complete more complicated website edits. Schedule custom blogs, emails or social media posts as requested. Schedule social assist posts every week. Calendar Schedule the monthly calendar (blogs, emails and social media posts) on behalf of the DIFM customers every month. Assist the Marketing Concierge team with calendar execution and coordination. Live Chat Assist customers through live chat, providing timely and helpful resources. Address inquiries related to products, services and general company information. Escalate complex issues to the appropriate people when necessary. Qualifications Qualifications: Previous experience in customer support, content scheduling, or website management is preferred. Proven experience managing social media accounts, creating content, and optimizing engagement. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Comfortable working with website editing tools and coordinating with developers. Experience with scheduling tools for blogs, emails, and social media is a plus. Familiarity with social media platforms, analytics, and best practices for audience growth. Problem-solving mindset with the ability to escalate issues as needed. Preferred Traits Self-starter with a proactive mindset High level of accountability and reliability Comfortable working with minimal supervision Strong communication skills

Responsibilities

Team members will assist customers by completing website edits, scheduling custom content like blogs and social media posts, and coordinating complex edits with developers. They will also provide timely support through live chat, addressing inquiries about products and services.