Concierge Telefonico (Overnight) at Ten Group

Bogotá, Bogota D.C., Colombia -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, English Proficiency, Microsoft Office, Travel Booking, Restaurant Reservations, Online Communication, Research Tools, Supplier Management, Problem Solving, Time Management

Industry

Travel Arrangements

Description

At Ten, we are looking for a Lifestyle Manager to deliver exceptional concierge services to our members across multiple channels. You will use your customer service skills to handle requests such as restaurant reservations, ticket quotations and purchases, travel bookings, and more, leveraging our internal systems, research tools, and supplier partnerships. As a Concierge Telefonico, your main responsibility will be to provide outstanding online customer service—efficiently and promptly resolving requests via phone, email, or chat. You will also support your manager with basic activities, participate in team meetings, and engage in training and self-development opportunities. This is a permanent position, exclusively on the overnight shift. Key Responsibilities Respond to customer requests via phone, email, and chat, meeting response time targets. Resolve requests online whenever possible, ensuring efficiency and accuracy. Contact external suppliers and brokers to arrange services on behalf of customers. Clearly communicate supplier terms and conditions to customers before transactions. Provide occasional support in leadership activities when required. Assist with simple requests from customers in other Ten Global offices. Participate in internal meetings and training sessions (feedback, quarterly evaluations, project updates). Engage in self-development through courses, languages, travel, or Ten’s e-learning platform. Fully explore and understand each client’s requests, using concierge expertise to propose suitable options. Currently attending undergraduate studies or completed high school. Intermediate English (B1–B2), both written and spoken. Experience in customer service or working with the public. Availability to work an overnight shift. Proficiency in Microsoft Office suite. Desirable: experience abroad (exchange programs). Desirable: at least 1 year of experience in travel agency, concierge, hospitality, or tourism. Opportunity to gain experience in a global concierge environment. Training and development through Ten Learning tools. Exposure to international clients and suppliers. A dynamic and supportive team culture.

Responsibilities

Deliver exceptional concierge services by handling restaurant reservations, travel bookings, and ticket purchases via phone, email, and chat. Coordinate with external suppliers and brokers to resolve member requests efficiently while meeting response time targets.