Concierge - The Fifth Avenue Hotel at The Fifth Avenue Hotel

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

31.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Luxury Hospitality, Local Knowledge, Event Coordination, Transportation Arrangement, Dining Reservations, Guest Satisfaction, Safety Practices, Luggage Handling, Errand Running, Bespoke Services, Communication, Professionalism, Attention to Detail, Problem Solving, Team Support

Industry

Hospitality

Description

Position Description Opportunity: Concierge Serve as an ambassador of The Fifth Avenue Hotel, delivering a refined, seamless, and personalized guest experience. Assist guests with elevated services, both proactively and upon request, while expertly coordinating and communicating the hotel’s luxury amenities. Responsibilities Warmly greet and acknowledge guests with polished professionalism, offering thoughtful assistance at every opportunity. Provide sophisticated guidance on premier local attractions, cultural institutions, and exclusive events. Arrange transportation with meticulous attention to comfort, timeliness, and guest preference. Secure dining reservations, curated experiences, and event tickets, including access to sought-after or exclusive venues. Receive, store, safeguard, and deliver guest luggage, mail, and personal items with impeccable care. Pick up and deliver items or run errands with precision and discretion. Fulfill unique or high-level guest requests, including sourcing specialty items or coordinating bespoke services. Support the Guest Service team during peak arrival and departure periods or staffing shortages. Maintain full awareness of guest satisfaction metrics and actively contribute to the highest standards of luxury service. Adhere to all safety practices and required protective equipment standards. Ensure that every guest departs fully satisfied with the hotel experience. Perform additional duties as assigned by management. Experience High School diploma or equivalent. Prior customer service experience required; luxury hospitality experience strongly preferred. Strong knowledge of the local area, including cultural highlights, fine dining, luxury retail, and notable events. Work Environment Flexible schedule required, including holidays, weekends, and varied shifts. Role requires extended periods of standing and/or sitting, walking, and occasional lifting up to 50 pounds. Minimum Maximum USD $31.00/Hr.

Responsibilities

The Concierge serves as an ambassador for the hotel, providing personalized guest experiences and coordinating luxury amenities. Responsibilities include greeting guests, arranging transportation, securing reservations, and fulfilling unique guest requests.