Concierge at The Wonderful Company

Paso Robles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

20.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Reservation Management, Communication, Problem Solving, Attention to Detail, Microsoft Office, Wine Knowledge, Event Coordination, Basic Math Skills

Industry

Food and Beverage Manufacturing

Description

Company Description JUSTIN is an award-winning winery and fine dining establishment in Paso Robles. It's our pleasure to share that The Restaurant at JUSTIN has once again earned a MICHELIN Star and MICHELIN Green Star - making it the only winery restaurant in the county to retain both awards for four years in a row. We are proud to be recognized for our sustainability practices, one-of-a-kind dinner experience, and world-class excellence in hospitality. We are seeking a new Concierge (Full-Time) to join our team. If you have excellent people skills and are open to working on the weekends, this could be a great opportunity for you! The Concierge is responsible for enhancing the JUSTIN Experience by providing specialized services to guests. This role involves taking reservations for the JUST Inn, The Restaurant, Tours, Seminars, and Private & Group Tastings. The Concierge will attend to all guests at the JUST Inn and on-site customers, and ensure prompt and thorough responses to phone and email inquiries. This is a guest-facing, detail-oriented position that is essential for maintaining our numerous accolades. Additionally, the role will support the tasting room by greeting guests and upholding the appearance of the tasting area as needed. This full-time position requires a flexible schedule to work weekends, holidays, and evenings. It is based at our Estate on 11680 Chimney Rock Road, Paso Robles, and is part of the tip share pool. Job Description Meets, greets, and escorts Tasting Room guests and provides an excellent customer experience to uphold Forbes 5-star services/standards Manage reservations through our digital platform for the JUST INN & Breakfast, Winery Tours & Tastings, Seminars, Private & Group Tastings and other events while handling phone and email inquiries Book lunch, dinner, and event reservations with detailed notes (noting guest needs and dietary restrictions) for the Michelin/Forbes restaurant team Send appropriate confirmation materials to guests for types of reservations Maintain the appearance of the Tasting Room and surrounding areas by clearing tables, polishing glassware, washing dishes/glassware and replenishing wine and merchandise Participate in and ensure compliance with all opening and closing duties as determined and published by the Tasting Room Manager Perform all types of concierge services, including acquiring event tickets, arranging guided tours of wine country, coordinating transportation, and providing food and wine recommendations Maintain calendars for tours, large groups, and seminars and report on occupancy levels as requested by management Conduct property tours and provide breakfast service as scheduled by the manager Ensure trash receptacles are emptied as needed and are sorted and placed in designated areas; wipe down and clean patio furniture as needed Assemble cheese plates for customers Assist in special events setup, breakdown, and clean-up and packing wine orders Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate actions and information Keep up to date on new JUSTIN releases, as well as viticulture and winemaking techniques Follow all company safety procedures and company policies Qualifications 2+ years of experience in a hospitality or customer-facing role. Experience in the wine industry a plus Competency with Microsoft Office Programs (Word, Excel PowerPoint) and reservation systems (Tock) -- 50-60 typed words per minute Availability to work flexible hours, including weekends and holidays required Must be 21 years of age or older Professional appearance and demeanor High School Diploma or GED preferred Show a strong interest in customer service and continuously going above and beyond to ensure each guest leaves with the best experience Ability to communicate verbally and in writing in English Demonstrated ability to perform basic math calculations Proven success in applying common sense to carry out detailed written and oral instructions Strong problem-solving skills involving a few concrete variables in standardized situations Pay Range: $18.00 - $20.00 per hour. Final compensation is dependent upon skills and experience. Additional Information Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 24/7 online physician consultations virtual mental health resources life coaching engaging employee community groups cash rewards for healthy habits and fitness reimbursements library of on-demand fitness videos Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities. Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant—making it one of the only wineries on the Central Coast to offer all three options. In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that’s situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN’s Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com. The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. #LI-ML1 EEO is the law - click here for more information

Responsibilities

The Concierge is responsible for enhancing the guest experience by managing reservations and providing specialized services. This includes greeting guests, handling inquiries, and maintaining the appearance of the tasting area.