Concierge at UPMC

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Problem Solving, Teamwork, Communication, Technical Skills, Presentation Skills, Active Listening, Professionalism, Integrity, Respect, Patient Safety, Growth and Development Principles, Medical Terminology

Industry

Hospitals and Health Care

Description

Patients, visitors, guests and vendors are welcomed, assisted and directed to appropriate areas of the hospital. Responsibilities: Checks on details to create pleasant environment for visitors and patients such as:piano playing. Direct volunteers to meet needs of customers. Apply technical skills and knowledge in a focused, in depth specialty area. Actively cares for presentation of lobby areas. Keeps areas neat and tidy. Initiates response from support departments to keep areas clean. Exhibit positive interpersonal skills, i.e. professionalism, integrity, follow-up oncommitments, respecting the viewpoints of others and accepting and supporting change. Performs duties of concierge desk to meet needs of patients, family members, visitors and employees. Proactively greet each patient/customer as they enter the entrance, determining thereason for visit, and anticipating and responding to customer needs, while presenting apositive image of the hospital, and treating all customers with care, courtesy, respect andconcern. Prioritize and expedites patients to appropriate areas for treatment. Communicate by using active listening skills, appropriate nonverbal communication,oral and written communication. Demonstrate the ability to solve problems through process analysis, communicationand innovative thinking to obtain optimum results. Demonstrate teamwork by interacting with others to achieve goals while respectingindividuals differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities. Promotes patient safety. Demonstrates and maintains the knowledge and skills necessary to provide appropriatelevel of care to the ages of customers serviced including principles of growth anddevelopment. Assess and interpret data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment. High School graduate or equivalent experience. Computer knowledge to access patient information. Customer service-oriented behavior. Preferred: Prior experience in a customer service hospital or medical environment. Preferred: Medical terminology. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Concierge welcomes and assists patients, visitors, and vendors, directing them to appropriate areas of the hospital. They ensure a pleasant environment and proactively address customer needs while maintaining a positive image of the hospital.