Concierge (W) - Avaton Luxury Beach Resort at Sige Relais Chateaux

Thessaloniki, Macedonia and Thrace, Greece -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Professionalism, Customer Service, Inquiry Handling, Complaint Resolution, Local Knowledge, Communication, Interpersonal Skills, Problem-Solving, Decision-Making, Multitasking, Attention To Detail, Accuracy, Hotel Management Software, Microsoft Office, Fluency In English

Industry

Hospitality

Description

Company Description Avaton Luxury Beach Resort - Relais & Chateaux (www.avaton.com) is seeking a friendly and customer-oriented Concierge Agent to join our team. As a Concierge Agent at Avaton Luxury Beach Resort, you will be the first point of contact for our guests. You will greet and welcome them, assist with check-in and check-out procedures, and provide helpful information about the resort, surrounding area, and hotel's amenities & activities. Additionally, you will handle guest inquiries, resolve any issues or complaints, and ensure a smooth and memorable stay for our guests. We are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners. Job Description Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Resolve customer complaints with the utmost professionalism. Promptly inform the Management team. Welcome and greet guests in a warm and friendly manner Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency Provide information about the resort's facilities, services, and local attractions Handle guest inquiries, requests, and complaints promptly and professionally Maintain accurate guest records Coordinate with other departments to fulfill guest requests and resolve issues Ensure a clean and organized front desk area Adhere to all company policies and procedures, including confidentiality and security protocols Qualifications Previous experience in a front desk or customer service role, preferably in a luxury hotel or resort Excellent communication and interpersonal skills Strong problem-solving and decision-making abilities Ability to multitask and work under pressure Attention to detail and accuracy Proficiency in using hotel management software and Microsoft Office applications Fluency in English, both written and spoken. Knowledge of additional languages is a plus Flexible schedule, including the ability to work evenings, weekends, and holidays Legal right to work in Greece, EU. Additional Information Benefits Complimentary employee stay (new build apartment) Complimentary meals whilst on duty Complimentary employee transportation Internal and external development opportunities Competitive salary Excellent working conditions and environment Opportunities to grow and develop as a hospitality professional Trainign seminars conducted by hospitality experts Option to work in other Relais & Chateaux properties around the world PMS - Complimentary Protel software training and hospitality lessons Tips & Bonuses that could reach up to 400-500 euros/month Department: Reception Staff

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Responsibilities

The Concierge Agent will manage all guest interactions with high professionalism, handling special requests, providing information on hotel services and local attractions, and ensuring timely responses to inquiries. Key duties include assisting with check-in/check-out, resolving complaints professionally, and coordinating with other departments to fulfill guest needs.