QUALIFICATIONS/REQUIREMENTS:

· Previous dispatching/transportation planning experience is an Asset
· Previous concrete batching/batch plant operating experience an Asset
· Previous supervisory and management experience is an Asset
· Concrete/Ready mix knowledge and experience is an Asset
· Mechanical aptitude is an Asset
· Previous customer service experience is an Asset
· Quality Assurance is an Asset
· Previous experience operating loaders and heavy equipment is an Asset
· Satisfactory Background Check
· Must be able to reliably commute for this job
· Solid attendance and punctuality
· Communication skills
· Phone listening skills
· Computer literacy (Word/Excel)
· Planning skills
· Organization skills
· Able to work in a high-pressure environment
· Ability to multi-task and prioritize work
· Time management skills
· Follow-up skills
· Collaborative, team orientated, and willing to help out others
· Problem solving skills-provide solutions for problems
· Ability to accurately follow instructions and complete tasks with little or no supervision
· Maintain an emphasis on safety by adhering to all health & safety precautions and rules specified by federal, provincial, and company rules
· Attention to detail
· Hearing/visual/concentration skills
· Interpersonal, written, and oral communication skills
Job Types: Full-time, Permanent
Work Location: In perso

Order Taking:
· Receive and coordinate customer phone orders
· Enter all orders into the batching software by the end of the day
· Understand all aspects of customer requirements (mix, application, address, client information, volume, time of delivery, VAP products, site condition)
· Provide quotes/pricing to customers in guidelines provided by management
· Call customers
· Ensure all phone calls are picked up promptly
· Ensure all missed calls and inquiries are followed up
· Ensure that all opportunities to sell VAP products are exhausted
· Limit Will Calls, Weather Permitting Orders, Standby Orders, top ups, and deadheads
· Provide timely and effective customer service by working with the customer to solve unexpected issues and anticipate future customer needs
· Develop relationships with client base
Dispatching/Scheduling:
· Schedule jobs to make the best use of the fleet
· Schedule deliveries throughout the day to maximize truck turns per day
· Limit idle time of trucks in the yard
· Communicate driver call in times and provide a rough schedule of days events
· Call in drivers when required to limit truck and driver idle time
· Assign drivers for scheduled deliveries
· Book the right number of drivers and driver start times for the following day
· Preplan in advance for raw material inventory levels for coming jobs (Sand, Stone, Cement, Admixtures)
· Inform employees of irregular work hours ASAP
· Communicate to the loader operator and drivers the nature of work for the next day
· Call customers
Logistics
· Ensure trucks have enough fuel for next day’s production requirements
· Direct activities of drivers in the yard, on site, and in transport
· Order raw materials for upcoming production (Sand, Stone, Cement, Admixtures)
· Maintain communication with drivers on route and on site to ensure schedules are met
· Maintain communication with drivers and loader operator
Batching/Plant Operating
· Operate the ready-mix plant and batching software to ensure quality concrete is loaded into trucks
· Gain a basic understanding of mix designs and applications
· Understand batch software
· Manage inventory levels in batching software (powder)
· Mange inventory levels with loader operator
· Ensure bins are full with the correct materials as per order requirements
· Verify batching tolerances
· Troubleshoot/address plant issues
Reporting:
· Ensure payment has been received before concrete is batched
· Process/plan transactions
· File, Organize, and send concrete delivery tickers and ensure drivers are obtain customer signatures
· Maintain and record quality control information accurately (ie. Slump, Air, Temperature, Strength)
· Maintain and record account of volume sold, rejected, and resold accurately
· Document customer issues with plant manager and communicate them with management
· Ensure drivers are completing proper paperwork
· Record keeping of Health and Safety documents
· Ensure all payroll hours are accurate and sent to management for employees
· Send reports as requested by management
Maintenance
· Work to ensure efficient scheduling for maintenance on the plant, loader, and trucks
· Ensure equipment is respected and maintained by drivers
· Monitor plant and truck maintenance need
· Perform routine/daily maintenance on plant/equipment
Other:
· Maintain site cleanliness and perform general labour activities to keep the plant “tour ready”
· Maintain a clean and organised workspace
· Ensure that returned concrete is poured into block moulds and that block making area is keep clean.
· Lead team meetings
· Ensure block moulds are stripped and reset each morning.
· Ensure QC tests are being regularly done on the right loads
· Perform QC tests as required
· Operate loader when as required
· Assist with general labour duties as required
· Utilize company resources effectively
· Adhere company policies
Safety:
· Communicate and improve safety polices for all employees
· Ensure safety guidelines are followed
· Correct safety issues
· Adhere to all health & safety precautions and rules specified by federal, provincial, and company rules including but not limited to: wearing PPE, attending safety meetings, and reporting unsafe conditions, routes, or accidents
· Report issues and incidents to management