KEY ACCOUNTABILITIES INCLUDE:

• Customer Service & Information: Be the go-to person for passengers, providing assistance and information to customers face to face, and via a PA system
• Train Preparation: Ensure trains are ready for service, from cleanliness to functionality
• Fare Management: Handle ticket sales, checking tickets, and provide fare advice during train services.
• Platform Duties: Oversee train departures and assist with luggage at stations
• Coach Duties: Manage coaches during planned and unplanned disruptions and events
• Fault Reporting: Manage and report any equipment or facility issues
• Emergency Management: Be prepared to handle service disruptions and emergencies
  The role is highly autonomous therefore you’ll possess a level of maturity, previous success in operating in a safety and time critical environment and an absolute commitment to providing superior customer service.

As a Conductor, you’re not just a member of the Customer Group; you’re the face of V/Line, ensuring every journey is safe, smooth, and enjoyable for our passengers onboard the train. Your role is crucial in delivering top-notch customer service and maintaining high standards on our regional trains across Victoria.
By showcasing your initiative and knowledge of V/Line policies, you’ll ensure the safety and satisfaction of our passengers, contributing to V/Line’s success and revenue protection.
These positions feature a rotating roster. Shifts can begin as early as 3:30 AM and may also end at 3:30 AM.