Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry. Located in a stunning setting in Weybridge the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travelers.
We are now seeking an experienced Conference and Banqueting Manager.

Main Responsibilities:

• To deliver an engaging and dynamic guest experience from welcome to departure from all team member
• To maintain accurate control of department equipment and inventory of all stock and supplies
• To plan the departmental strategy and ensure that business goals and customer service goals are reached
• Will produce the weekly Conference and Banqueting rota, ensuring staff levels reflect business needs
• Ensure that all standards are met with attention to detail to monitor, review, adapt and enforce standard operating procedures
• Ensure all members of the team ae fully trained in Health and Safety and Food Safety
• Ensure high levels of hygiene control and health and safety are maintained throughout the venue
• Responsibility for serving food and beverage for private dining, meetings and events and the set up and organisation of the room
• Ensure the that departmental SOP standards are met
• To supervise, train, review and appraise team member’s performance on a regular basis and help to formulate individual learning plans
• To determine departmental KPIs and ensure their delivery
• Assists in providing guidance and direction to subordinates and guests
• Assists in the onboarding of new starters
• To deal professionally with all guest complaints
• To communicate the departmental business issues clearly and concisely to other departments
• To work Duty Manager shifts as per the rota

SKILLS AND REQUIREMENTS:

• Be able to demonstrate best practice to subordinates and lead by example
• Train and coach team members on the job and have a good understanding of motivation and training techniques
• Be immaculately presented with outstanding communication skills and have a keen eye for detail with great time management and planning skills
• Be a natural leader who is highly organized and has a cool and calm persona when under pressure
• Demonstrate ability to negotiate, persuade and deal with customer complaints
• It is essential that you are a driver and live no further than a 30 mile radius from the hotel or live within walking distance of the hotel
• At least two years’ experience of a similar role withing a four star hotel and to have a thorough knowledge of Conference and Banqueting operations
• Have the ability to manage team members fairly and consistently
• Have a “can do” attitude and a passion for customer service
• Have good financial acumen and be able to explain the department Profit and Loss sheet on a regular basis

QUALIFICATIONS:

• Hospitality qualification or working towards would be desirable

• To deliver an engaging and dynamic guest experience from welcome to departure from all team member
• To maintain accurate control of department equipment and inventory of all stock and supplies
• To plan the departmental strategy and ensure that business goals and customer service goals are reached
• Will produce the weekly Conference and Banqueting rota, ensuring staff levels reflect business needs
• Ensure that all standards are met with attention to detail to monitor, review, adapt and enforce standard operating procedures
• Ensure all members of the team ae fully trained in Health and Safety and Food Safety
• Ensure high levels of hygiene control and health and safety are maintained throughout the venue
• Responsibility for serving food and beverage for private dining, meetings and events and the set up and organisation of the room
• Ensure the that departmental SOP standards are met
• To supervise, train, review and appraise team member’s performance on a regular basis and help to formulate individual learning plans
• To determine departmental KPIs and ensure their delivery
• Assists in providing guidance and direction to subordinates and guests
• Assists in the onboarding of new starters
• To deal professionally with all guest complaints
• To communicate the departmental business issues clearly and concisely to other departments
• To work Duty Manager shifts as per the rot