IN A NUTSHELL

• South Lodge is looking for a Conference & Banqueting Supervisor.
• This position is concerned with the daily operation of a busy department and the management of Assistants providing service to our meeting and dining delegates ensuring all needs are met and that we exceed our guest expectations.
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  Main Responsibilities

ARE WE RIGHT FOR YOU?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

• We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
• We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
• We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
• You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Package Description

• Supervising and coordinating conference and catering activity.
• Ensuring function room set ups are as per Banquet Event Order (BEO) and that our standards are maintained.
• Attending morning meetings to determine event requirements daily.
• Anticipating event needs, respond promptly and create solutions to issues that may arise. Always aim to improve the guest journey and ‘create ‘happiness in amazing places’ for our customers.
• Hosting pre and post service briefings.
• Maintaining complete knowledge of Delphi BEO format in order to determine event requirements and trouble shooting.
• Being proactive in the housekeeping of our event rooms ensuring customer areas are well maintained and in excellent working order. Ensure we maintain a clean and productive working environment and all stock is stored, cleaned and well maintained.
• Maintain Audio Visual equipment, provide preventative maintenance and security for hotel possessions. Have a sound knowledge of Audio Visual Requirements and provide technical support to guests and training to staff.
• Ensure all back of house storage areas are well maintained and replenished.
• Conduct monthly stock takes of all Audio Visual Equipments and ensure security is maintained. Raise Purchase Orders for any Hotel Audio Visual inventory needed.
• The security and preventative maintenance of all function rooms. Report any issues and/or necessary work needed to Maintenance ensuring this is followed up and auctioned.
• Training, development and motivation of C&B Assistants, along with creating and implementing new standards of procedure when required.
• Participating in all departmental training sessions.
• Establishing personal but professional rapport with guests and staff alike.
• Liaising with conference organisers as and when required to attend to their room set up needs.
• Responsible for leading a team, therefore need to ensure effective communication. productivity levels are high and attention to detail maintained by all team members
  The Ideal Candidate