Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career?
We are currently looking for a Conference and Banqueting Team member to join us!
At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest’s experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure. The Harland & Wolff Drawing Offices, the earliest parts of these historic buildings, date from the 1880s and, over the following 100 years, played an essential part in the design of many of the world’s most famous ocean liners, the creation of the ‘floating hotel’ and influenced the design of many of today’s cruise ships. Belfast is the birthplace of the Titanic, and this heritage hotel is a sister to our award-winning Titanic Hotel, Liverpool. The hotel has been restored and operated by Harcourt Developments, an international property development company with over 50 years of experience repairing and renovating listed heritage buildings.
Job purpose: To operate a smooth and efficient Conference and Banqueting service within the hotel, to the required hotel standard

MAIN DUTIES AND RESPONSIBILITIES:

• To set up, service and clear meeting rooms as required per the daily function sheets, to the required hotel standard and in line with the leader’s instructions
• To ensure all meeting rooms are presented for use, fully stocked and clean
• To serve all tea and coffee, food and beverage as per the daily function sheet, and to the required hotel standard - ensuring the highest standards of presentation and cleanliness
• To ensure regular liaison with the Events team, other departments and management, relating to any changes or difficulties within the daily operations of the department
• To make yourself known, in the absence of Conference and Banqueting leaders, to all conference organisers and how you can assist with anything they require
• To ensure that all Conference and Banqueting areas are kept clean, tidy and efficiently organized and stocked, including storage areas
• To provide a high standard of customer service and hospitality
• To assist the conference organisers with the delivering of messages, boxes, equipment and any other special duties as required
• To report all maintenance faults (equipment and function rooms) to the maintenance department, and follow the remedy through. To report any loss or severe damage to management
• To develop and maintain good working relationships with all departments in the hotel
• To attend all relevant training as and when required
• To show willingness to take on additional responsibilities when necessary
• Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
• To ensure total standards relating to security are maintained with emphasis on the following:
  Hotel Equipment
  Customer Equipment
  Banqueting Keys
  Meeting Rooms
  Equipment Stores

Banqueting Cutlery/Crockery

• To ensure that the company dress code and grooming policy is adhered to at all times.
• Efficient and effective use of recycling methods and environmentally friendly initiativeso be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible
• Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display.
• To have a thorough knowledge of and adherence to the law with regard to the following company regulations:
• Fire regulations and procedures
• Health and safety regulations
• First aid procedures
• To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Maintenance Manager/Deputy General Manager/General Manager.

YOUR ROLE IN OUR STORY

As a potential new team member, your role will go beyond a job title. You will be an ambassador of our legacy, embodying the spirit of the Titanic in every guest interaction, ensuring the legend lives on through exceptional service and attention to detail.
Whether you’re starting your career or seeking a dynamic new challenge, Titanic Hotel Belfast is not just a great place to work; it’s a place where you can be part of something truly monumental.