ROLE OVERVIEW:

To undertake event preparations (both internal and external), including ensuring rooms are set up correctly and catering requirements are met. This will involve liaising with Housekeeping, Porters and Hall/Kitchen staff as appropriate to ensure that all departments are aware of requirements and expectations.

WHAT YOU’LL DO:

• Providing a high-quality customer focused Conference and Meeting Room service.
• Communicate with customers face-to-face and/or over the telephone to ensure a professional and polite service delivery.
• Liaising closely with catering, cleaning, IT and maintenance teams to provide any support required.
• Setting and re-setting of conference and meeting rooms in a timely fashion. Ensuring that during the working day, meeting rooms are clean, tidy and available for use.
• Point of contact for all meeting room issues, providing timely response and coordination of remedial works.
• Advising users on meeting room usage and suitability and provide front line technical support and replacement of meeting room consumables.
• Reporting faults proactively immediately through the FM Helpdesk.