Conference & Banquet Manager – Events, Experiences & Celebrations Leader at at IHG Career

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Operations Management, Banquet Service Leadership, Stakeholder Management, Budget Management, Pre-opening Operations, Resource Planning, Guest Experience Design, SOP Development, Team Coaching, Logistics Coordination, Client Relationship Management, Operational Discipline

Industry

Hospitality

Description

A Role That Brings Precision, Orchestration & Large-Scale Hospitality Together – The C&B Identity At Kimpton Sevn Dubai, we are looking for a Conference & Banquet Manager who thrives in structured complexity—someone who can translate high-volume events into seamless, polished, and emotionally intelligent guest experiences. This role sits at the intersection of operations, service excellence, and event storytelling. Reporting to the Hotel Manager and Cluster Director of Restaurants & Bars, you will be responsible for ensuring that every banquet, conference, meeting, social gathering, and special event is delivered with consistency, clarity, and excellence—regardless of scale or format. Working closely with Restaurants & Bars leadership, Culinary, Sales, Events, and Hotel Operations teams, you will lead the end-to-end execution of all Conference & Banqueting activities, ensuring every detail is anticipated, coordinated, and flawlessly delivered. You are not only managing events—you are orchestrating experiences. -------------------------------------------------------------------------------- One Event. One Standard. One Seamless Experience. At Kimpton Sevn, conferences and banquets are defined by precision, flow, and adaptability. As Conference & Banquet Manager, you ensure: • Flawless execution of all meetings, conferences, banquets, weddings, and special events • Strong coordination between Restaurants & Bars, Culinary, Events, and Operations teams • Consistent delivery of luxury lifestyle service standards across all event formats • Structured planning from event confirmation through execution and post-event follow-up You are the operational anchor that ensures complexity feels effortless. -------------------------------------------------------------------------------- Why This Role Matters Events represent some of the most visible moments within the guest journey and are often where operational excellence is most clearly demonstrated. In this role, you will support the Hotel Manager and Cluster Director of Restaurants & Bars by: • Driving operational excellence across all Conference & Banqueting functions • Ensuring seamless communication and collaboration between departments • Maximizing event profitability through effective planning and resource management • Delivering exceptional guest and client experiences across every event • Supporting the positioning of Kimpton Sevn Dubai as a preferred destination for meetings, celebrations, and social occasions You ensure that every event reflects professionalism, confidence, and memorable hospitality. -------------------------------------------------------------------------------- Be the Orchestrator Behind the Experience You are structured, calm, and highly detail-driven. Through your leadership, you will: • Oversee the planning and execution of all conference, banquet, and event operations • Coordinate setup, service delivery, event flow, and breakdown with precision • Lead and inspire banquet service teams during operations • Anticipate operational challenges and resolve issues proactively • Build strong partnerships with clients, event organizers, and internal stakeholders Your role ensures that every moving part works in harmony. -------------------------------------------------------------------------------- What We'll Support You to Do Deliver Event Excellence Ensure seamless execution of conferences, meetings, weddings, banquets, and social events. Drive Operational Coordination Align service, culinary, events, and logistics teams to deliver exceptional experiences. Enhance Guest Experience Create memorable event experiences through attentive service and flawless execution. Strengthen Commercial Performance Support revenue growth and profitability through efficient planning, resource utilization, and operational discipline. -------------------------------------------------------------------------------- The Gig Reporting to the Hotel Manager and Cluster Director of Restaurants & Bars, the Conference & Banquet Manager leads all Conference & Banqueting operations at Kimpton Sevn Dubai. • The Opportunity: Lead a high-profile events operation within one of Dubai's most exciting luxury lifestyle hotel openings. • The Focus: Precision, coordination, service excellence, and operational leadership. • The Impact: Deliver exceptional events that strengthen guest loyalty, client satisfaction, and the hotel's reputation within the market. You will oversee the full event lifecycle from planning through execution while ensuring operational excellence and exceptional guest experiences. -------------------------------------------------------------------------------- Stay Human At Kimpton, even large-scale events remain personal in execution. In this role, you will: • Lead with calm authority, empathy, and professionalism • Support teams through clear communication and structured leadership • Maintain a guest-first mindset, even during high-pressure situations • Create experiences that feel thoughtful, personalized, and memorable Behind every seamless event is thoughtful leadership. -------------------------------------------------------------------------------- Your Day-to-Day No two days are the same; your responsibilities will span a range of operational, leadership, and collaborative activities, including but not limited to: Event Operations Management • Oversee execution of conferences, meetings, banquets, weddings, and special events • Coordinate setup, service delivery, event flow, and breakdown activities • Ensure alignment between all operational departments throughout event execution • Monitor service quality and guest satisfaction during events Team Leadership & Development • Lead banquet service teams during events and daily operations • Assign responsibilities based on event requirements and staffing levels • Coach, mentor, and develop banquet colleagues and supervisors • Support training initiatives and service excellence programs Guest & Client Experience • Liaise with clients, event organizers, and meeting planners before and during events • Ensure event expectations are clearly understood and successfully delivered • Respond professionally to requests, feedback, and operational changes • Build strong relationships that encourage repeat business and client loyalty Operational Excellence • Ensure compliance with service standards, SOPs, health and safety requirements • Monitor event timing, service flow, presentation, and operational readiness • Maintain banquet equipment, inventories, and event space standards • Drive continuous improvement within Conference & Banqueting operations Financial & Commercial Performance • Support budget management and labor productivity targets • Control operational costs while maintaining service excellence • Maximize event profitability through efficient planning and execution • Collaborate with Sales and Events teams to support revenue objectives Pre-Opening Support • Support banquet facility setup and operational planning • Assist in developing SOPs, service standards, and operational procedures • Participate in recruitment, onboarding, and team training • Lead mock events, service rehearsals, and opening readiness activities • Contribute to successful hotel opening and operational stabilization -------------------------------------------------------------------------------- What Success Looks Like • Flawless execution of events regardless of size, complexity, or format • Exceptional guest, client, and event planner satisfaction • Strong collaboration between Restaurants & Bars, Culinary, Events, and Operations teams • Efficient and structured event delivery processes • High-performing banquet teams with strong engagement and service standards • Achievement of event revenue and profitability objectives • Successful contribution to Kimpton Sevn Dubai's pre-opening and market positioning -------------------------------------------------------------------------------- Who This Role Is Perfect For • An experienced banquet, conference, or events operations leader • Highly organized with exceptional planning and coordination skills • Calm, confident, and decisive under pressure • A hands-on leader who enjoys being present during operations • Strong communicator capable of managing multiple stakeholders • Passionate about creating memorable guest experiences through exceptional execution • Excited by pre-opening opportunities and dynamic hospitality environments -------------------------------------------------------------------------------- What We Need From You Ideally, you bring some (or all) of the following qualifications and experience: Education • Diploma or Degree in Hospitality Management, Events Management, Hotel Management, or related discipline preferred Experience • 5–8 years of progressive Conference & Banquet or Events Operations experience • Previous supervisory or managerial leadership experience required • Experience within luxury hotels, lifestyle brands, resorts, or premium event venues preferred • Pre-opening experience highly desirable • Strong understanding of banquet operations, event logistics, and service excellence • GCC and Dubai hospitality experience beneficial -------------------------------------------------------------------------------- Personal Attributes • Calm, structured, and highly organized • Strong leadership presence and team-building capability • Detail-focused and operationally disciplined • Excellent communicator and relationship builder • Solution-oriented with strong decision-making abilities • Adaptable and effective in fast-paced environments • Passionate about service excellence and guest satisfaction • Committed to delivering exceptional event experiences -------------------------------------------------------------------------------- What You Can Expect from Us At Kimpton Sevn Dubai, part of IHG Hotels & Resorts, we believe our success begins with our people. We invest in you through competitive compensation, global travel privileges, and meaningful career growth opportunities within one of the world’s most respected hospitality groups. We are proud to be an equal opportunity employer. We are committed to providing fair and inclusive employment opportunities to all colleagues and applicants, regardless of race, colour, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, marital or family status, veteran status, or any other protected characteristic under applicable law. Through our myWellbeing framework, we actively support the physical, mental, and emotional wellbeing of our teams—because when our people are supported and thriving, they create exceptional experiences for our guests and each other -------------------------------------------------------------------------------- Kimpton Sevn Dubai: A Culture of Connection, Craft & Care At Kimpton Sevn Dubai, you are not simply joining a team—you are becoming part of a culture that is personal, thoughtful, and distinctly human. We are a close-knit, collaborative community where trust is earned, individuality is valued, and excellence is shaped through genuine care for people and experience. We believe diverse perspectives strengthen our culture and inspire creativity. We seek individuals who are naturally intuitive, detail-oriented, and passionate about creating memorable moments that feel both effortless and meaningful. At Kimpton, hospitality is bold yet refined, expressive yet intentional. More than a place to stay, we create spaces where guests feel connected, inspired, and truly welcomed—and where our teams feel empowered to bring their personality, creativity, and craftsmanship to everything they do. -------------------------------------------------------------------------------- Ready to Shape Something Distinctive? If you do not meet every requirement but believe you bring the right energy, creativity, and passion for people, we would still love to hear from you. Join Kimpton Sevn Dubai and be part of shaping a luxury lifestyle experience where individuality is celebrated, ideas are valued, and every detail contributes to something memorable. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Responsibilities

Lead the end-to-end execution of all conferences, banquets, and special events to ensure seamless, luxury lifestyle guest experiences. Coordinate across culinary, sales, and operations teams to drive operational excellence and maximize event profitability.