You will ensure the smooth and efficient running of all Conference & Banqueting operations at the resort, with overall responsibility for the delivery of over 200 weddings a year, tribute nights, private events and day delegates for corporate conferencing and events. You will work alongside the F&B Operations Manager to complement their role of management of resort outlets.

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED:

• Previous experience within a similar role
• Passionate about delivering the highest standards of customer care
• Strong people management skills
• Great interpersonal and communication skills
• Excellent time management and organisation skills
• Able to multi-task under pressure, prioritise effectively and meet tight deadlines
  Old Thorns is a four star hotel resort offering a wide range of accommodation, conference & function facilities, health club, spa, restaurants & bars and a championship golf course. Offering 4 event rooms and a full conference suite with 9 conference rooms, Old Thorns is host to a wide range of events and offers a diverse and vibrant working environment.
  As well as a competitive salary we offer training & development, company pension scheme, company uniform, free on-site parking and company discounts.
  Due to the high volume of applications received, we are unfortunately unable to respond to unsuccessful candidates. If successful, a member of our team will normally contact you within 2 weeks.
  Job Type: Full-time
  Pay: £40,000.00-£45,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site gym
• On-site parking
• Referral programme

Ability to commute/relocate:

• Liphook, GU30 7PE: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you looking for a Full-Time contract (45 hours per week)?
• Are you willing to work evenings and weekends?
• What salary are you expecting?
• Please provide us with some suitable dates and times to contact you should we need to discuss further.

Experience:

• Customer service: 3 years (required)
• Team management: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• You will ensure the effective planning, management, staffing and delivery of all conference and banqueting events
• You will ensure your management team are effectively communicated with and are delivering quality standards set and an outstanding customer experience
• You will ensure the effective management, recruitment, training and development of a team of up to 50 staff members
• You will ensure that high standards are maintained, including the review and update of SOPS’s
• You will maintain effective control of stock, costs and ensure optimum financial efficiency
• You ensure customer service excellence is consistently delivered
• You will ensure H&S and Food Hygiene regulations and standards are adhered to